Customers prefer to text rather than call because it's more convenient, less time-consuming, and less frustrating. Two-way text messaging enables consumers to ask the company to text or call them back. It also keeps a chronological record of the conversation that both the company and the customer can access.
Offshore providers of SMS support services cost less than service providers in the United States. More than the cost arbitrage, however, the speed and quality of work provided by offshore agents bring great value to all kinds of businesses. Agents at Rethink Staffing alone can send up to 1,000 SMS in a day using three mobile phones at a time.
Companies may save money when they use AI-enabled text messaging services, but this is a clear violation of the Telephone Consumer Protection Act or TCPA. In addition to being marked as a distributor of spam, companies may end up with epic failures in communicating with their customers. Outsourcing SMS support for business is a cost-effective way to ensure customers receive important messages on time and with complete info. You can outsource SMS support for sales and marketing, customer services, recruitment, education, healthcare, real estate, and financial services for TCPA compliance.
While TCPA regulations may see texts in the same light as calls, SMS messages don't interfere as much as calls in the daily lives of consumers. Two-way messaging or multi-channel SMS allows consumers to use a different gadget (i.e. landline) or platform (i.e. chat app) to send texts and to converse with customer service reps while they're doing something else. If your consumers lived in different states, you might need to adjust the time your employees would start sending texts in bulk. To account for the differences in time, you better outsource and spend less on sales and marketing activities rather than pay more for overtime hours or add more employees to work for you. Outsourcing externalizes the costs of recruitment, training, and employment.
Yes. Companies that outsource SMS support services to an offshore provider can cut down their operational costs. At the same time, they can take advantage of time zone differences to send messages to consumers from the other side of the world, which frequently happens in e-commerce businesses. In the healthcare industry, alerts and reminders are sent on time to patients and medical professionals wherever they may be. Emergency notifications are immediately sent out to all responders in the area.