“USE the Power of the Free
Market for Good not Evil”

-Mike Dershowitz, Founder & CEO
MD logo 2
ARTICLE
Medium, July 9, 2019
Your business needs people. But people are more than cogs in a machine. Like it or not, a person’s history and current situation drives behavior more than you realize. Do you understand why?
ARTICLE
Medium, June 25, 2019
We all have to live our lives with the cards we’re dealt with. Life is not fair and bad things can happen to good people, but that doesn’t mean we can’t try to make it less awful than it already is.
ARTICLE
Medium, June 20, 2019
It seems you can’t read headlines today without hearing about a city or state proposal somewhere for a $15/hour minimum wage. We need that conversation, because a federal minimum wage of $7.25/hour is below the single-person poverty threshold in a large part of the country, and so our minimum wage is really a “poverty wage.”
ARTICLE
Medium, June 12, 2019
In the beginning of February, I finished the last article in a series of 10 about the Agent Bill of Rights (ABOR) at Rethink Staffing (RTS). In that series, I explore the individual agent stories that inspired the rights of the founding document of RTS — the rights upon which we built our own little society within our company. This society is where we have created the world as we think it should be, instead of the world as it exists outside of the walls of our facilities.

ARTICLE
Medium, June 11, 2019
At Rethink, salary increases are not automatic but based on individual merit. In fact, we have made tenure raises obsolete in our compensation policies. It’s a bold move. It may appear, at first glance, like we’re very selective in who gets a raise or that we’re trying to be cheap and keep more money for ourselves…
ARTICLE
Medium, May 28, 2019
New data from the Philippine Institute for Development Studies (PIDS), the pre-eminent economic research think-tank in the Philippines (even though it’s funded by the government), does a great job of defining the middle-class in a developing world society like the Philippines…
REBLOG
Contact Center Pipeline, May 2, 2019
For frontline agents, the lack of economic resources often makes being absent the only option.

I don’t know about you, but I’m pretty frustrated by clients, prospects and some contact center managers who think that the only reason agents are absent from work is because they are lazy. Not only is this conclusion frequently detached from the facts of what’s causing the absenteeism, but it also abrogates a level of responsibility on the part of management.

REPORT
Medium, May 2, 2019
This Third Impact Report makes us feel we’re starting to hit our stride in how we impact people’s lives in our Philippine delivery center. We’re making progress in the way we measure our social impact as well the quality of impact work we’ve been doing.
ARTICLE
Medium, March 29, 2019
I’m finishing up my quarterly visit here in our « home base » delivery center of Iloilo, Philippines. As Rethink Staffing begins its expansion in earnest here in 2019, where we’re in the process of doubling the size of our center, I’ve come to call this Philippines center first, our « proof of concept » and now our prototype center. I’m happy with our progress — we’re doing a lot of things right here in Iloilo to make a BPO delivery center an anti-poverty weapon.
VIDEO
H+G Philly, March 24, 2019
Mike’s a heavyweight when it comes to fast growth and customer acquisition. With a measly $3,500 cash investment in 2011, Mike has since skyrocketed ModSolar to 230% year-over-year growth. Mike reveals all about the sales strategies that worked for him and his team, and those that didn’t.
REBLOG

Avcomm Solutions, March 19, 2019

A guest post by Mike Dershowitz, the CEO of Rethink Staffing, a Fair Trade Outsourcing Company, and its sister facility, RTS Philly Outsourcing Center. He believes that when companies focus on their employees’ social and economic progress, it motivates them to perform better at work and produce outperforming results…
ARTICLE
Medium, March 13, 2019
The erosion of economic power has been the driving force behind much of the social unrest that has gripped various societies over the last few centuries. Many of the great economists, including Piketty, Keynes, and Robinson, have rightly observed that societies in which economic power is significantly imbalanced have had or will have social unrest.
ARTICLE
Medium, March 6, 2019
For almost a year after starting Rethink Staffing in the BPO industry, I felt an immense guilt about how I was making my living. I would read news reports about the horrible conditions in offshore call centers. When friends asked what I was doing, I stumbled about, responding confusedly and obscuring the truth, in order to avoid the inevitable stigmas of working in the developing world.
ARTICLE
Medium, February 7, 2019
Over the course of this series, in explaining nine of the 10 Agent Bill of Rights, I thought it was best to help explain what Agents live through by giving you, dear reader, their stories…
REBLOG
Contact Center Pipeline, February 6, 2019
If you’re reading this article on the Contact Center Pipeline blog, chances are you are in management or an executive and that sufficient health care has never been an issue for you or your family. That may be presumptuous, but it highlights the divisions by economic class Americans face today, something we hear about more and more.
PODCAST
Spotify, February 1, 2019
“The outsourcing industry is the way to create middle class jobs.” Mike Dershowitz, CEO of Rethink Staffing, joins Dollars and Change hosts Nick Ashburn and Sandi Hunt to discuss fair trade outsourcing and how it can create measurable social impact.
REPORT
Medium, January 22, 2019
Nearly a year ago now, we rededicated Rethink Staffing to the social and economic welfare of our Agents, not just as the right thing to do, but as a whole new way of doing business in the Outsourcing/BPO industry. Today, I’m pleased to report our results for our second quarterly Impact Report.
PODCAST
Ivoox, January 2, 2019
“The outsourcing industry is the way to create middle class jobs.” Mike Dershowitz, CEO of Rethink Staffing, joins Dollars and Change hosts Nick Ashburn and Sandi Hunt to discuss fair trade outsourcing and how it can create measurable social impact.
PODCAST
Business Radio, January 1, 2019
Mike Dershowitz, CEO of Rethink Staffing, joins Nick Ashburn and Sandi Hunt on Dollars and Change.
REBLOG
SOCAP International, Oct 20, 2018
As much as the contact center world is deploying AI and bots, like any other business, to optimize its operations with existing humans, or someday replace them, there has been a parallel, growing body of practice known as “Video consumer Service” that is quietly changing our industry as well.
PODCAST
Castbox, July 19, 2018
Join Bruce Belfiore and Mike Dershowitz, CEO and Managing Director of Rethink Staffing, as they discuss a novel approach to managing call centers for outperforming results and creating social and economic impact at the same time. Mike shares his philosophy behind fair trade outsourcing, and some real-world examples that illustrate its sustainability, ethicality, and profitability…