Philly Call Center Blog

Read articles and find infographics about outsourcing within the United States and making a strong social and economic impact through fair trade call center solutions. Learn how companies can help alleviate poverty in developing populations.

September 3, 2018 Mike Dershowitz No comments exist From the Desk of Mike Dershowitz

As much as the contact center world is deploying AI and bots, like any other business, to optimize its operations with existing humans, or someday replace them, there has been a parallel, growing body of practice known as “Video consumer Service” that is quietly changing our industry as well. With broadband almost everywhere now, video conferencing has…

August 20, 2018 Mike Dershowitz No comments exist

Depending on the pundits you read, we have a crisis in employee engagement in the American labor force. Gallup reports that only ⅓ of all workers in the American economy report feeling “engaged” at work. Within the call center industry, surveys like McKinsey’s show that it’s actually much worse. The same is true in the outsourcing industry, as revealed…

July 26, 2018 Claire Ponsaran No comments exist From the Desk of Mike Dershowitz

American culture has long mythologized the open road and the individual freedom that a vehicle brings to a person. In the post-war era in America, when incomes were rising and a new middle-class was being built, the car or motorcycle was simply another word for freedom within the American mindset. You weren’t free unless you could get…