Filipino customer support agents are known to have a good command of English. They have an innate warmth and a compassionate demeanor towards others. These qualities are ideal in a customer service setting.
The Philippines has been known to produce a large workforce trained to deliver quality customer support in any niche and for all kinds of businesses.
An exceptional customer experience starts with hiring and training an outperforming team of customer support agents. You can search online for outsourcing companies in the Philippines that provide customer support services. You may contact them through VoIP, phone, chat or email.
Customer experience support covers a wide range of tasks that include inbound and outbound customer service, pre-sales and after-sales support, and multi-platform customer support through chat, email, phone, and text. With the widespread use of social media, customer experience support has extended its reach to providing customer service via social media apps like Facebook Messenger and Twitter.
We've all heard of stories about customer service reps going the extra mile for a customer in need. That, in itself, is remarkable. But what makes a customer experience exceptional is the company's full support behind those decisions. Rather than admonish an agent for offering a free item to console a customer, companies that approve of this kind of customer service understand that maintaining goodwill and retaining a paying customer are far more important than losing any profit from that freebie. An aggrieved customer who has to pay for an order that was never delivered or came to their door already damaged will likely talk about that bad experience to 15 more people, and that can hurt the company's reputation.