Every transaction begins with a welcoming call, a friendly chat message, or an interesting email. This enhances the whole customer experience and creates a lasting positive impression of your brand in your customer's mind. Use cases for outbound customer service may include the following:
Generating a prospective list of buyers through cold calling or cold emailing
Setting up email lists, running an autosubmitter or autoresponder, and customizing replies to possible sales leads
Verifying data by calling up contacts, emailing them, or sending them SMS or chat messages
"RTS has been super easy to work with! The honest communication from the leadership team has made the experience very pleasant. The new team members have also been easy to work with and it has helped us organize our own training materials. We will continue working with RTS and will probably double our staff for next year!"
The Warming Store
How It Works
DEFINE THE WORK
Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It's just a matter of designing the workload and managing the hours well for greater efficiency and productivity.
ASSEMBLE AND TRAIN
Once we understand the work and skill sets needed, we'll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team's size and the complexity of their tasks.
OPTIMIZE AND SCALE
You'll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.
Get an Outperforming Team to Deliver Superior Results.