December 2018
December 31, 2018  REPORT
Rethink Staffing

Rethink Staffing was established not just for the sole purpose of making a profit and helping you make a profit. We also want to make a strong impact on the lives of our employees. This special report shows some expected outcomes, and also some surprises.

November 2018

November 27, 2018  FEATURE
Contact Center Pipeline Magazine

You can do a lot to improve your contact center if you start thinking about safety way more than you do already. Your agents must feel personally safe, must feel safe to change things when the situation warrants it, and must also feel safe to fail every once in a while. 

November 14, 2018  FEATURE
The Philadelphia Citizen

A Bryn Mawr entrepreneur plans to offer a living wage, with benefits, for workers at his new call-in center in Kensington. He says it doesn’t make him a do-gooder though. Like any businessman, he wants to make a healthy profit.

November 8, 2018  FEATURE
Avcomm Solutions, Inc.

Progress is made in the aggregate. No great labor or achievement was accomplished in one isolated action of such instantaneous, conjured power. Just ask any accomplished athlete, musician or scientist.

October 2018

October 21, 2018  EVENT
Society of Consumer Affairs Professionals in Business, SOCAP International

We are thrilled to be sponsored by such a caring and revolutionary company. Rethink Staffing was one of our sponsors at Re-Imagine Customer Care held in Salt Lake City, Utah on October 21 to 24, 2018. 

October 17, 2018  FEATURE
Contact Center Pipeline Magazine

Better paid employees leave less often, show up for work more often and are easier to manage. Show them how all of the money spent on managing attrition and absenteeism can be put back into wages.

October 17, 2018  VIDEO
RadioVision Network, RVN TV

In this episode of RVNTV’s “Press Conference”, our guest Mike Dershowitz, CEO of Rethink Staffing talks about creating social and economic impact by bringing back middle-class employment to Philadelphia.

October 10, 2018  VIDEO
Jim DeLorenzo’s YouTube Channel

In this episode of RVNTV’s “Press Conference”, our guest Mike Dershowitz, CEO of Rethink Staffing talks about bringing the lessons and successes of Rethink Staffing in the Philippines to Philadelphia.

October 1, 2018  CAREERS
Campus Philly

A fair trade outsourcing center offers middle-class employment to the people of Philadelphia. The company aims to pay higher than minimum wages to create social and economic impact on agents’ lives.

September 2018

September 30, 2018  REPORT
Mike Dershowitz on Medium

Rethink Staffing’s first social impact report is the data, the results to support the ideas about which I feel so passionate - the BPO industry’s ability to lift people out of poverty.

September 24, 2018  PRESS RELEASE
Newswire

Rethink Staffing opens its 3,000-square-foot Philadelphia Fair Trade Call Center in MaKen Studios South at 3401 I Street in the Kensington neighborhood of Philadelphia.

September 24, 2018  PRESS RELEASE
Digital Journal

Rethink Staffing opens its 3,000-square-foot Philadelphia Fair Trade Call Center in MaKen Studios South at 3401 I Street in the Kensington neighborhood of Philadelphia.

September 18, 2018  PRESS RELEASE
Iloilo Today

Rethink Staffing’s inauguration of its new site on the second floor of One Lorton Building in Iloilo City was attended by Iloilo Today blogger, Mr. Nonoy Taclino.

September 10, 2018  FEATURE
Professional Association for Customer Engagement, PACE

Managers always must be looking at the economics of their individual situations to determine where in the world the work can best be done, considering cost, quality, production and Agent Happiness. 

August 2018

August 20, 2018  FEATURE
Professional Association for Customer Engagement, PACE

Show them how better paid employees leave less often, show up for more more often, and are easier to manage. Prove how all of that money your call center is spending on managing attrition and absenteeism can be put back into wages. 

August 3, 2018  FEATURE
Professional Association for Customer Engagement, PACE

Ultimately, your clients hire you to get performance out of people at scale. How should you do it? You do it by treating them like humans, not like “resources” that are there to fill the all-mighty seat.

July 2018

July 18, 2018  PODCAST
Benchmark Portal

Listen to Bruce Belfiore and Mike Dershowitz, CEO of Rethink Staffing, as they discuss a new approach to managing call centers for outperforming results and creating social and economic impact at the same time.

June 2018

June 5, 2018  EVENT
Internet Retailer Conference and Exhibition, IRCE

Rethink Staffing was one of the exhibitors at the 14th Annual Internet Retailer Conference & Exhibition (IRCE) that was held on June 5 to 8, 2018 at the McCormick Place West in Chicago, Illinois.