May 2019

May 3, 2018  FEATURE
Contact Center Pipeline Magazine
I define “breaking point” as where, in the agent’s mind, they will sacrifice goodwill at their work in order to remedy the immediate personal struggle they are facing. So, how do we (and you) move your agents’ breaking point?
May 2, 2018  REPORT
Rethink Staffing
This Third Impact Report makes us feel we’re starting to hit our stride in how we impact people’s lives in our Philippine delivery center. We’re making progress in the way we measure our social impact as well the quality of impact work we’ve been doing.

March 2019

March 20, 2019   NEWS
Bureau of Internal Revenue Philippines
It’s an honor and point of pride to be included in this list. It means Rethink Staffing is considered as one of the large taxpayers in the country or one of the top 20,000 private corporations in the Philippines.
March 20, 2019 FEATURE
Avcomm Solutions, Inc.
The upside to video consumer service is that when it’s good, your agents feel much better about helping their consumers and the thanks they receive make a much larger impact on them.
March 19, 2019  EVENT
Professional Association for Customer Engagement, PACE

Join Rethink Staffing CEO, Mike Dershowitz, at the 2019 PACE Convention and Expo #ACX19 from March 31st to April 2nd at the Hyatt Hill Country Resort and Spa in San Antonio, Texas. Listen to the most informative, content-rich presentations and join high-level networking events available for today’s contact center executive leaders.  You will hear directly from industry experts, from global brands like, Google, Amazon, Uber, Hulu, Ring and many more. To register, or learn more about the event, visit www.paceacx.com 

February 2019
February 6, 2019 FEATURE
Contact Center Pipeline Magazine

When you make health care a human right and prioritize your company’s role in providing it to agents, it gives your agents a sense of security that allows them to perform well in their jobs. That, in turn, lowers company costs (like retraining and absenteeism) and increases your profits.

January 2019

January 24, 2019  RADIO INTERVIEW
Business Radio Powered by The Wharton School, SiriusXM Channel 132

Rethink Staffing CEO Mike Dershowitz talked about fair trade outsourcing, creating social and economic impact and bringing back middle-class potential in America’s inner cities and developing countries. 

December 2018
December 31, 2018  REPORT
Rethink Staffing

Rethink Staffing was established not just for the sole purpose of making a profit and helping you make a profit. We also want to make a strong impact on the lives of our employees. This special report shows some expected outcomes, and also some surprises.

November 2018

November 27, 2018  FEATURE
Contact Center Pipeline Magazine

You can do a lot to improve your contact center if you start thinking about safety way more than you do already. Your agents must feel personally safe, must feel safe to change things when the situation warrants it, and must also feel safe to fail every once in a while. 

November 14, 2018  FEATURE
The Philadelphia Citizen

A Bryn Mawr entrepreneur plans to offer a living wage, with benefits, for workers at his new call-in center in Kensington. He says it doesn’t make him a do-gooder though. Like any businessman, he wants to make a healthy profit.

November 8, 2018  FEATURE
Avcomm Solutions, Inc.

Progress is made in the aggregate. No great labor or achievement was accomplished in one isolated action of such instantaneous, conjured power. Just ask any accomplished athlete, musician or scientist.

October 2018

October 21, 2018  EVENT
Society of Consumer Affairs Professionals in Business, SOCAP International

We are thrilled to be sponsored by such a caring and revolutionary company. Rethink Staffing was one of our sponsors at Re-Imagine Customer Care held in Salt Lake City, Utah on October 21 to 24, 2018. 

October 17, 2018  FEATURE
Contact Center Pipeline Magazine

Better paid employees leave less often, show up for work more often and are easier to manage. Show them how all of the money spent on managing attrition and absenteeism can be put back into wages.

October 17, 2018  VIDEO
RadioVision Network, RVN TV

In this episode of RVNTV’s “Press Conference”, our guest Mike Dershowitz, CEO of Rethink Staffing talks about creating social and economic impact by bringing back middle-class employment to Philadelphia.

October 10, 2018  VIDEO
Jim DeLorenzo’s YouTube Channel

In this episode of RVNTV’s “Press Conference”, our guest Mike Dershowitz, CEO of Rethink Staffing talks about bringing the lessons and successes of Rethink Staffing in the Philippines to Philadelphia.

October 1, 2018  CAREERS
Campus Philly

A fair trade outsourcing center offers middle-class employment to the people of Philadelphia. The company aims to pay higher than minimum wages to create social and economic impact on agents’ lives.

September 2018

September 30, 2018  REPORT
Mike Dershowitz on Medium

Rethink Staffing’s first social impact report is the data, the results to support the ideas about which I feel so passionate - the BPO industry’s ability to lift people out of poverty.

September 24, 2018  PRESS RELEASE
Newswire

Rethink Staffing opens its 3,000-square-foot Philadelphia Fair Trade Call Center in MaKen Studios South at 3401 I Street in the Kensington neighborhood of Philadelphia.

September 24, 2018  PRESS RELEASE
Digital Journal

Rethink Staffing opens its 3,000-square-foot Philadelphia Fair Trade Call Center in MaKen Studios South at 3401 I Street in the Kensington neighborhood of Philadelphia.

September 18, 2018  PRESS RELEASE
Iloilo Today

Rethink Staffing’s inauguration of its new site on the second floor of One Lorton Building in Iloilo City was attended by Iloilo Today blogger, Mr. Nonoy Taclino.

September 10, 2018  FEATURE
Professional Association for Customer Engagement, PACE

Managers always must be looking at the economics of their individual situations to determine where in the world the work can best be done, considering cost, quality, production and Agent Happiness. 

August 2018

August 20, 2018  FEATURE
Professional Association for Customer Engagement, PACE

Show them how better paid employees leave less often, show up for more more often, and are easier to manage. Prove how all of that money your call center is spending on managing attrition and absenteeism can be put back into wages. 

August 3, 2018  FEATURE
Professional Association for Customer Engagement, PACE

Ultimately, your clients hire you to get performance out of people at scale. How should you do it? You do it by treating them like humans, not like “resources” that are there to fill the all-mighty seat.

July 2018

July 18, 2018  PODCAST
Benchmark Portal

Listen to Bruce Belfiore and Mike Dershowitz, CEO of Rethink Staffing, as they discuss a new approach to managing call centers for outperforming results and creating social and economic impact at the same time.

June 2018

June 5, 2018  EVENT
Internet Retailer Conference and Exhibition, IRCE

Rethink Staffing was one of the exhibitors at the 14th Annual Internet Retailer Conference & Exhibition (IRCE) that was held on June 5 to 8, 2018 at the McCormick Place West in Chicago, Illinois.