While attrition rates may vary by industry sector, on the average call center agents in the Philippines tend to leave their jobs after only a year or so of employment. Some organizations have estimated the median number of months falling between 13 and 18 months.
The younger ones -- those who are unmarried and who still don't have dependents -- may leave at an earlier time, such as after only six months of working at the company. Most of them transfer to other outsourcing companies because of promises of higher pay, better and wider coverage of benefits, and more social and financial perks than they could get from their previous employer.
No matter the level of performance these employees used to deliver at your company, they still possess valuable work experience and skills that they were able to develop after working for you. Losing that kind of investment to another company is not an easy pill to swallow. Rather than ask experts what are the acceptable rates for employee turnover and attrition for your industry, shouldn't you be asking how you can prevent these from happening, and perhaps reduce the costs of dealing with one's inability to retain employees?