Telecom

Overwhelmed by questions about broadband and mobile plans, add-ons, upgrades, and cancellations from consumers? Check out these use cases and discover how an outperforming support team can help you.

Check out the following use cases.

Mobile subscribers can easily reach out to your customer support agents. They can handle questions about mobile plans and add-ons, number porting requests, and cancellations.

Consumers can easily reach out to your tech support team to ask questions about Android and iOS devices, routers and modems, satellite dishes, and HDTVs.

Landline subscribers can easily reach out to your customer service team. They can handle questions about residential and commercial plans, fixed phones, answering machines, and add-ons.

Consumers can easily reach out to your customer support agents to ask about plans and rates, promos, and add-on services. Requests for upgrades, repairs, and cancellations are handled smoothly.

Your customer support agents can answer product and subscription inquiries from business clients. They can take care of order management, account validation and activation, and requests for additional services.

Your customer support agents can answer product and subscription inquiries from consumers. They can handle requests for plan upgrades, transfers, and repairs.

Your customer support team can answer questions from your business clients about enterprise-level VoIP and broadband services, such as T1, coax or dedicated fiber connection.

Your outsourced customer support team can help generate leads for your sales agents. They can recommend subscribers interested in getting an upgrade or supplementing their plan with add-ons.

Your customer support team can reach out to your subscribers about getting an upgrade or add-on service. They can also engage non-subscribers to switch or to start a new plan.

Your customer support agents can reach out to companies through phone, email or chat. They can help your sales team pre-qualify leads and schedule a meeting with them.

Telecom service providers are known for bundling their products and services. Your customer support agents can call or send offers via email about bundled mobile, broadband, and cable plans.

Customer support agents handle disputes about the billing and payment history of postpaid accounts. They enter tickets, track resolutions, and make changes to the customer’s billing information.

Customer support agents handle disputes about the billing and payment history of prepaid accounts. They enter tickets, track resolutions, and make changes to the customer’s billing information.

Customer support agents handle disputes about the billing and payment history of bundled subscriptions. They enter tickets, track resolutions, and make changes to the customer’s billing information.

Customer support agents manage email communications with your subscribers. They engage with consumers of mobile and broadband services as well as cable, landline, and internet TV.

Customer support agents engage with consumers via web chat. They answer questions about telecom services, such as mobile and broadband, cable, landline, and internet TV.

Customer support agents engage with consumers via SMS or text messaging. They answer questions about mobile and broadband services as well as cable, landline, and internet TV.

Your tech support team manages requests from your customers for installation, repair, and configuration of consumer-premises equipment. They enter tickets, track job orders, and escalate issues.

Agents guide and support end-users of business support systems (BSS) and operational support systems (OSS). They help employees and subscribers of telecom service providers learn to use these platforms.


Agents work with customer service and IT staff. They gather all relevant customer data from various sources to create a complete profile of each subscriber.

Agents gather customer data from various sources and create a complete profile of subscribers. They add, change, and enrich data to ensure accuracy and improve customer service.

Agents assist CIOs and IT managers of mobile and broadband carriers in managing their IT infrastructure. They provide IT support for risk and compliance checks, cloud services, and applications management.

Software developers work with CIOs and IT managers of telecom companies. They create integrated solutions that will automate common business processes and improve data-driven workflows.

Automation engineers perform test planning and test executions to the telecom system. They will assess the performance and reliability of the system and document the errors and fix software bugs.

While providing technical expertise to the development team, the QA analyst team will ensure telecom billing and provisioning software adheres to testing policies and procedures.

Your quality support team tests the telecom expense management software and will coordinate with the development team to provide direction on issue correction.

QA analyst team will perform different types of testing to the wireless expense management software to ensure it passes the customer criteria and the given standard.

Agents transcribe voicemail and send transcripts to mobile users via SMS or email. This improves accessibility and user experience. Outsourcing to human transcriptionists adds a layer of clarity and reliability.

Agents provide customer service through text-to-landline voicemail for both home phone and mobile phone users. They record audio clips of text messages and send them as voicemail to telecom subscribers.

 

 


Ready to get an outperforming team now?


“I have had a very positive experience due to the attention to detail. hard work, and asking of intelligent questions by your staff. So far, I have nothing but positive things to say about working with Rethink Staffing. I would suggest that other companies give Rethink Staffing a try for their data entry and business support needs.”  

Spyglass Appraisal
Jon Davis
Member
Spyglass Appraisal, LLC

 

 

Built to Outperform Industry Standards

MANAGED SCALABLE TEAMS

MANAGED 
SCALABLE TEAMS

SECURE COMPLIANT FACILITIES

 SECURE, COMPLIANT FACILITIES


GUARANTEED DATA PROTECTION

GUARANTEED DATA PROTECTION

HOLISTIC LEARNING AND DEVELOPMENT

HOLISTIC LEARNING AND DEVELOPMENT


How It Works

How Outsourcing Works Bar
Define The Work Circle Icon

DEFINE THE WORK 

Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.

Assemble and Train Circle Icon

ASSEMBLE AND TRAIN

Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.


Optimize and Scale Circle Icon

OPTIMIZE AND SCALE

You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit. 


Get an Outperforming Team to Deliver Superior Results.