Healthcare

Medical systems need to be continuously managed, and patient access must be available 24/7. Focus on providing quality healthcare to your patients and let a support team handle everything else.

Check out the following use cases.

Your patient access support team can handle requests for medical literature, electronic health records, physician referrals, and doctor appointments. Now you can focus on providing primary care to your patients.

Customer support agents answer questions on the rates and types of medical and diagnostic tests provided by your clinic. They also coordinate with primary care providers, HMOs, and hospitals.

Your patient experience support agents provide information on the medical services provided by your clinic. They also coordinate with healthcare organizations and professionals.

Your sales support agents answer inquiries about the rates and coverage of health insurance policies. They also guide consumers in processing medical claims and adding health care insurance riders.

Your outsourced customer support team takes over when you’re inundated with too many calls from consumers. Your team also handles out-of-office calls for your health insurance sales agents.

Customer support agents handle out-of-office calls for HMOs, hospitals and clinics, medical labs, nursing homes, assisted living facilities, and dental offices. They’ll make sure you won’t miss an important call!

Your support team works with care coordinators in providing information to caregivers of homebound patients. They also deliver post-discharge instructions to patients and perform medication reconciliation.

Your sales support agents reach out to consumers who previously indicated their interest in getting a health insurance policy. They also guide policyholders in getting riders to their plans.

Your sales support agents reach out to people who are interested in getting home healthcare devices, such as blood pressure monitors, thermometers, first aid kits, EpiPens, and more.

Your sales support agents reach out to people who are interested in getting medical supplies and medical equipment, such as ventilators, infusion pumps, incubators, and more.

Agents work with inside sales reps to help them connect with doctors, hospitals, and pharmacies. They schedule online meetings and conference calls with clients to talk about a new drug.

Customer support agents call, email or chat with outpatients and patients who were discharged. They ask them survey questions which help healthcare organizations and professionals improve their services.

Patient support agents contact your primary care patients to remind them of appointments with you. They also send out physician orders for medication and lab tests, and patient care instructions.

Improve your collection rate and make sure your private practice continues to generate revenue. Our agents can help you send reminders to your patients about co-payments and past due notices.

Your healthcare support agents reach out to patients about paying their medical bills. They provide information and guidance on paying their bills online, by mail, or through the phone.

Healthcare support agents reach out to patients and their families about paying their medical bills. This improves collection rates for nursing homes, assisted living facilities, clinics, and dental offices.

Customer support agents send out billing reminders and past due notices while they guide consumers through the payment process. They can help health insurance companies improve their collection rates.

Get a tech support team to help coordinate live video chats between homebound patients and their doctors. They can also provide technical support to care coordinators, nurses, and therapists.

Get an email support team to help you organize your inbox. Your customer support agents can schedule emails and follow up on important communications with your patients and colleagues.

Mobile or SMS support is crucial for you and your organization. Your text support agents make sure you deliver healthcare services to people who need them most.

Agents work closely with the operations team of a concierge healthcare provider. They schedule appointments and communicate with patients via phone, text, and email.

Agents work closely with the dental or medical office staff. They schedule appointments, perform data entry, and answer calls and emails on behalf of the health care providers.

Agents work closely with nursing assistants at a long-term care facility or an assisted living center. They manage medical records, receive calls, and schedule visits to patients.

Agents coordinate with medical administrative assistants in hospitals and clinics. They schedule appointments and process insurance forms. They also compile medical records and charts for the hospital administration staff.

Agents coordinate with pharmacists and drug store clerks. They ensure all prescriptions are recorded and assigned for processing. They also receive calls and route them as appropriate.

Agents help hospital staff in updating medical records, physician notes, and laboratory documents. They guide your team when using the healthcare system and integrating it with mobile and desktop devices.

Agents provide both internal and external tech support for patient access portals. They guide patients and hospital staff when using the platform using a desktop or mobile device.

Get an IT support team to help you manage your healthcare information system. Streamline the scheduling and medical billing processes for your hospital through healthcare information technology.

Get an IT support team to help you manage your patient records, scheduling, and medical billing. Provide patient access services through web, mobile and desktop apps.

Get an IT support team to help you manage your health information system. Make sure patients have access to their information and your expertise whenever and wherever they need it.

Get scalable IT outsourcing for hospitals and healthcare providers. Ensure a smoother workflow of services delivered to patients wherever and whenever they need them.

Agents assist billing and collection specialists employed by hospitals, clinics, and dental offices. They perform online skip traces on patient information to help credit collectors.

Agents enter healthcare data into spreadsheets or software. They make sure patient information, such as medical history, prescriptions, and doctor appointments, is correct and updated.

Agents update and fix data errors in EHR/EMR systems. They work with IT managers and technical support staff of hospitals, clinics, and assisted living facilities.

Agents enrich data in healthcare systems of managed care organizations. They work with the IT department of HMOs, PPOs, and EPOs, physician-hospital organizations, and practice management firms.

Agents add, change, and enrich data for oral health care systems. They work with the IT staff and managers of dental offices and dental insurance providers.

Agents add, change, and enrich data to guarantee accuracy in adjusting and underwriting claims. They help minimize the risks for life and health insurance companies.

Agents classify and enrich data by filling in or replacing missing data from other sources of information. They help minimize errors in risk assessment and ensure accuracy in underwriting claims.

Agents inspect physicians’ notes, health records, and charts for partial and inexact entries. They fix misspelled or unclear medical terms and abbreviations. They make sure information is clear and precise.

Agents classify and organize healthcare data from various sources for clarity and accuracy. Then, they fill in or replace missing data based on other sources of information.

Get an IT support team to help you manage your healthcare information system. Streamline the scheduling and medical billing processes for your hospital through healthcare information technology.

Get an IT support team to help you manage your patient records, scheduling, and medical billing. Provide patient access services through web, mobile and desktop apps.

Get an IT support team to help you manage your health information system. Make sure patients have access to their information and your expertise whenever and wherever they need it.

Get scalable IT outsourcing for hospitals and healthcare providers. Ensure a smoother workflow of services delivered to patients wherever and whenever they need them.

Developers assist IT departments and product managers in creating software that can automate healthcare processes. They can help customize information management systems for healthcare organizations.

Your team of QA analysts will conduct regular software audits on the healthcare system and will perform testing procedures to make sure that the software meets the quality standards.

QA analysts will participate in the development of the patient management software by executing tests to fix issues and for you to conveniently track your patient’s medical records and activities.

Your team of quality support agents will perform software testing and validations to ensure the medical billing software functionality, performance and reliability.

For the best EMR software, your QA team will work together with the development team to ensure that you can perform EMR functions like patient’s medical history without errors.

Agents transcribe patient charts and progress notes as dictated by doctors. Their edited transcriptions provide clear and concise notes for the patient’s medical records.

Agents transcribe dictated chart notes of patients following the SOAP format. These notes are then uploaded to the EMR system and shared with other doctors and nurses.

Agents check the quality of auto-generated medical and dental notes. They correct errors, fill in blanks, or figure out the words based on the context of the audio file.

Agents transcribe dictations from doctors based on context and on auto-generated transcripts from medical transcription software. They enhance medical transcripts before they are uploaded to EMR/EHR systems.

Agents transcribe dictations from surgeons based on context and on auto-generated transcripts from medical transcription software. They enhance surgical transcripts and operative reports  before they are uploaded to EMR/EHR systems.

Agents transcribe everything from dictated consultation notes, discharge summaries, progress reports, research notes, and chart reports. They provide written archives of dentist notes and reports.

Agents assist case managers and care management specialists in communicating with patients through SMS. They send reminders to and answer inquiries from patients.

Agents send text messages to patients to remind them about appointments with their doctor or dentist. Requests to cancel or reschedule are easily arranged.

Agents send SMS to patients to remind them of prescription refills, new medications, and dosage instructions. Patients are immediately informed of possible side effects and contraindications.

 

 


Ready to get an outperforming team now?


“I have had a very positive experience due to the attention to detail. hard work, and asking of intelligent questions by your staff. So far, I have nothing but positive things to say about working with Rethink Staffing. I would suggest that other companies give Rethink Staffing a try for their data entry and business support needs.”  

Spyglass Appraisal
Jon Davis
Member
Spyglass Appraisal, LLC

 

 

Built to Outperform Industry Standards

MANAGED SCALABLE TEAMS

MANAGED 
SCALABLE TEAMS

SECURE COMPLIANT FACILITIES

 SECURE, COMPLIANT FACILITIES


GUARANTEED DATA PROTECTION

GUARANTEED DATA PROTECTION

HOLISTIC LEARNING AND DEVELOPMENT

HOLISTIC LEARNING AND DEVELOPMENT


How It Works

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DEFINE THE WORK 

Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.

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ASSEMBLE AND TRAIN

Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.


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OPTIMIZE AND SCALE

You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit. 


Get an Outperforming Team to Deliver Superior Results.