Inbound Customer Support for Mortgage Lenders
First-time home buyers often ask a lot of questions but worry not. Your customer support team will be there to guide and support your mortgage clients anytime.
Shelling out money for a down payment on a mortgage can be daunting for first-time homeowners. So many questions run through their mind. What if they’ll end up struggling to make ends meet? Is it better for them to prepay a mortgage or not? At this point, your consumer support agents are better positioned to serve your mortgage clients than you.
Your agents can immediately provide mortgage advice through phone calls, emails or chats. They can also answer questions or deal with problems that your current clients may have.
Your outsourced team also have the advantage of working while you sleep. That means your clients will always have someone to take care of them – with only a call, email or chat away.
Calls, emails, and chats at contact centers, on average, are monitored for quality assurance. Plus, efficiency measures are implemented to make sure conversations don’t last longer than they need to. At the same time, agents must find ways to resolve consumer issues.
If you want to get your own customer support team, then click the button below to request for more information and set a meeting with our sales representative.
Ready to get an outperforming team now?
How It Works
DEFINE THE WORK
Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.
ASSEMBLE AND TRAIN
Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.
OPTIMIZE AND SCALE
You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.