Inbound Customer Service for Payday Loans
Overwhelmed by the deluge of inbound calls, emails, and chats about payday loans? Let a customer service team take care of everything for you.
Not everyone is lucky enough to get approved for a personal line of credit at the bank. And, having a low credit score or a zero credit history doesn’t help at all. In this case, a payday loan is the next best option for your consumers.
However, your consumers may not know what info they need to provide or how to get approved for that kind of loan. Your expertise may make you and your team the right people to call. But, it’s a burden you may not be able to handle without burning out.
Let’s say, your team can handle most of the calls that come in during the day. But, what about at night or on weekends? How about those calls that don’t get answered because there were too many of them?
Once a potential customer loses interest in your service, it may not be easy to get his or her attention away from your competitor. And, when a customer’s call doesn’t get answered right away, they may feel slighted. This leads to low customer satisfaction and a lost opportunity to get a new customer.
You don’t have to feel overwhelmed by the deluge of inbound calls, emails, and chats about payday loans. Let a customer service team take care of all that for you.
If you want to get your own customer service team, then click the button below to request for more information and set a meeting with our sales representative.
Ready to get an outperforming team now?
How It Works
DEFINE THE WORK
Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.
ASSEMBLE AND TRAIN
Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.
OPTIMIZE AND SCALE
You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.