Every instance that an agent takes a call, answers an email, or replies to a chat message is an opportunity to engage your customers. You'll need customer service reps who can creatively solve issues at their level and leave your customers feeling supported. Use cases for inbound customer service may include the following:
Booking a flight or a hotel reservation for travelers
Setting up appointments for real estate agents to meet with prospective buyers
Queuing up tasks for bug fixes, product replacements, and customer complaints among other things on behalf of your company
"RTS has been super easy to work with! The honest communication from the leadership team has made the experience very pleasant. The new team members have also been easy to work with and it has helped us organize our own training materials. We will continue working with RTS and will probably double our staff for next year!"
The Warming Store
How It Works
DEFINE THE WORK
Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It's just a matter of designing the workload and managing the hours well for greater efficiency and productivity.
ASSEMBLE AND TRAIN
Once we understand the work and skill sets needed, we'll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team's size and the complexity of their tasks.
OPTIMIZE AND SCALE
You'll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.
Get an Outperforming Team to Deliver Superior Results.