Customer Support Via Email for Financial Service Providers

Email customer support can be tricky if you don’t have the rights tools and experience to back you up. So, why not outsource your email-based customer support?

 

Calling customer service can take precious time out of your customers’ day. It can be such a painful process for some that they would rather email your company and wait for a response. That’s why providing customer support via email is as important as phone calls.

An email lets your customers explain the situation with as much detail as they can. It also enables them to attach screenshots or supporting documents to back up their claims.

Your customer’s satisfaction score depends on several factors. One factor is how articulate your agents’ responses are. Another factor is how quickly they can go through the queue.

That’s easily done through a streamlined process that makes use of augmented intelligence. This process not only hires the best customer support agents out there. It also makes use of the latest technology in customer relationship management.

It’s the combination of man and machine that makes customer support at call centers a useful tool for many companies. It’s a strategic business advantage that you can’t ignore.

 

If you want to get your own customer support team, then click the button below to request for more information and set a meeting with our sales representative.

 


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How It Works

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DEFINE THE WORK 

Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.

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ASSEMBLE AND TRAIN

Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.


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OPTIMIZE AND SCALE

You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.