Customer Support for Billing and Payments of Student Loans
Billing and payments processing of student loans is different from debt collection. You’ll need a customer support team with a polite but firm approach too
Most people with unpaid student loans would rather not hear from collectors. But, they don’t know that defaulting on these loans will only hurt other consumers, in general.
Paying off these loans can help creditors continue to offer loans to younger generations for them to finish their studies. When more student loans are billed and paid on time, organizations that provide student loans may lower their interest rates.
As a loan provider, you’re already helping generations of students. Outsourcing your customer support team will add a feather to your cap. How?
You’ll need a support team that can process the billing and payments of student loans even when you’re not around. What if payments were sent to your office on a weekend or holiday? Someone has to receive it and make sure it’s recorded and filed for processing. By the time, you’re back in the office you only have to take care of crediting the payments and posting them online.
Aside from processing the payments, your customer support team can also help you answer billing questions.
The students may need help in understanding some of the items in their bill. For example, they may not understand what it means when their loan status is in deferment, forbearance, grace, or in-school. They may also receive an interest notice on top of their monthly bill, which may be confusing to them.
With an outsourced customer support team by your side, you’re not only making sure you get paid. You’re also making sure those students will be less anxious about their billing and payments of their student loans.
If you want to have your own high-performing customer support team, then click the button below to get started.
Ask for more information about outsourcing the billing and payments of student loans for your organization. You may also contact us to schedule a meeting with our sales representative at your most convenient time.
Ready to get an outperforming team now?
How It Works
DEFINE THE WORK
Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.
ASSEMBLE AND TRAIN
Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.
OPTIMIZE AND SCALE
You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.