Despite the common use of automated call services, customers still prefer to speak with a human being rather than an artificially intelligent answering machine. For these (human) call center agents to better serve their customers, they need to have excellent auditory processing skills. And, when's the best time to learn all about hearing problems and speech disorders? It's the month of May, which is celebrated as Better Hearing and Speech Month each year!
This endeavor is largely focused on educating people about the various hearing problems and speech disorders that are prevalent among children and the elderly. But, it's also the perfect month for all call center agents around the world to learn how they can best preserve their hearing while on the job. Here are some workplace wellness tips on how to prevent or (at the very least) minimize the risk of noise-induced hearing loss.