Say “Hello” to
Outsourcing that Outperforms

Rethink Staffing is a fast-growing BPO company and fair trade call center in the Philippines that provides impact sourcing work for all kinds of businesses.

 

Our main office is in Philadelphia, Pennsylvania while our service delivery center is in Iloilo City, Philippines.

 

MISSION

We are a Fair Trade Outsourcing and Call Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare. 

 

VISION

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners. 




Our Unique Economic System for Managing Labor Delivers Superior Results for Clients

We build our agents’ capabilities and focus on their social welfare and economic progress. This boosts our agents’ positive mindset that results to a high level of work ownership.



Our Culture Enables Agents to Outperform

SOCIAL WELFARE &
THE AGENT BILL OF RIGHTS

The quality and results we produce are not from the number of “seats” that we have, but from our smart, skilled workers – the “Humans of Rethink Staffing.”

We guarantee a safe work environment, transparency and accountability. We have pioneered programs that make a positive social and economic impact on our agents, their families, and communities.


CAPACITY BUILDING

As an advocate of the Fair Trade Principles, Rethink Staffing has implemented a Learning and Development Program that seeks to build our agents’ capacities (not just train them), and reward them for working hard to improve their capabilities.

 

FROM WAGE EARNERS
TO CAPITAL OWNERS

We’re not just looking to hire hundreds of Filipinos to lift them up from poverty. We want to create a new generation of capital owners — entrepreneurs who will have the abilities and resources to invest a part of their earnings as a call center worker into a small business. This creates an additional income stream that they own, not just work for.

 

Impact

Our goal is to set as many people as possible for impact sourcing work that pays up to 3 times the poverty line. We want to move them into the middle-class as soon as possible, and convert them from mere wage earners to capital owners.

 


RTS Leadership

The experienced leadership team driving outperforming results. 

 


Get to know the experienced Philippine professionals and agents working to deliver outperforming results. 

 


Agent Stories

Meet our extraordinary agents who improved their social & economic status throughout their employment at Rethink Staffing

 

Farm to Office Table

Wonder Woman

Damsel in Success