• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     

Rethink Staffing CEO Invited as Guest Speaker at CallTalk on July 18
23 Jul

By Claire Ponsaran | Posted on July 23, 2018 at 11:31 PM 0 Comments

Listen to Rethink Staffing's CEO, Mike Dershowitz, discuss "Fair Trade Outsourcing: Sustainable, Ethical and Profitable" with Bruce Belfiore, CEO of BenchmarkPortal. Mike shares his philosophy behind fair trade outsourcing, and some real-world examples that illustrate its sustainability, ethicality, and profitability.

Podcast is available through the link below.

calltalk

THE GUEST

Mike Dershowitz CEO of Rethink Staffing

Mike Dershowitz is the CEO of Rethink Staffing, a social impact outsourcing company that aims to make a measurable impact on the lives of people in developing populations.

His idea is to put as many people as possible into impact sourcing work, that pays people up to 3 times the poverty rate of the country they live in and provides them skills in a context that makes them more productive and happy. This will eventually help them become capital owners and contribute to the economic development of their respective communities.
Mike believes he can achieve this goal through social impact outsourcing, a managerial framework that he developed based on impact sourcing and principles of social economics. Join us for a creative and uplifting view of one way our sector can help improve the world.


Bruce Belfiore CEO of Benchmark Portal

THE CALLTALK HOST

Bruce Belfiore is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book Benchmarking At Its Best for Contact Centers and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes. Bruce holds Bachelors, JD and MBA degrees from Harvard University.

 

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Tags: Rethink Staffing, fair trade outsourcing, Mike Dershowitz

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