10 Jul NOW HIRING: Junior Software Developer

The Junior Software Developer will be a part of an agile development team that will build and maintain enterprise-grade software systems. The Junior Software Developer is involved in all areas of development from design to development to testing.

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2 Jul Essential Tips in Starting your Chat Support Service Team

Posted on July 2, 2018 at 1:40 AM in Chat Support, Web Chat Support, Online Chat Support 0 Comments

Consumers are more satisfied using chat support than other channels. According to this study, those who used chat support rated their satisfaction at 92%. Voice was only graded 88%, and email with 85%.

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27 Jun Proactive vs Reactive Web Chat Support: Which is Better?

As competition increases and client expectations diversify, businesses have to find new ways to stay on top of their game. To improve customer satisfaction and reduce cart abandonment, some have already integrated chat support into their websites.

According to this Forrester study, 44% of online clients are impressed when their concerns are addressed in the middle of the purchasing process. When chat support is available, 90% of customers reported feeling more secure.

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22 Jun 4 Reasons Why You Need Chat Support for Your Website

Don’t have time to visit a store? Good thing there’s online shopping! But wait, the product you want seems to be out of stock. When will it become available again? And the details about delivery and shipping are confusing. You send an email, but two days passed and you still haven’t received a reply...

By 2021, 2.14 billion people worldwide are expected to shop and buy through the internet. With the ease of going through stores with literally just the palm of our hands, it’s understandable why this is the direction global commerce is embracing. Currently, however, 57% of online carts are abandoned. According to this study, 78% or more than three-quarters of visitors actually shop without proceeding to buy.

With more and more businesses extending their reach to the online market, how are you going to set yourself apart? Some companies have already turned to web chat support, and enjoy the following benefits.

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20 Jun 5 Ways Text Support Services Can Boost Your Business

More people in the world own a mobile device than a toothbrush. In the US, 91% of Americans have their cellphones with them 24/7.

A business like yours can take advantage of this unfettered popularity of cellphones. In fact, many companies in the U.S. and abroad have already integrated the use of text or SMS support into their business processes and strategies.

If you're of the same mind, then take time to learn how you can use text or SMS support to advance your business.

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18 Jun Advantages of Outsourcing Text Support for Your Business

Responding to an email takes about 90 minutes. Responding to a text message? Only 90 seconds.

SMS or text support integration is fast gaining popularity. It's a smart business strategy that provides better customer experience and maximizes sales. We have the technology now to access emails and bank accounts through mobile apps, so it’s very much possible to close a deal, book a ticket, or check-out a cart using one's phone.

More than the accessibility and ease of use, there are four more reasons why you should consider outsourcing text support and integrating it into your business operations.

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14 Jun 4 Benefits of Outsourcing Data Cleansing Work

Data cleansing, also known as data cleaning, involves the detection, correction, and removal of corrupt or inaccurate records. It may also include the replacement, modification, and deletion of dirty or coarse data.

Cleaning up data records is important because information loses its value as time passes. Certain events in history and advancements in tech and science can make your information obsolete. You may harness the power of tech to reduce the time it takes to clean up your data, but ultimately you'll need to hire data workers to sift through the pile and evaluate which data should be removed or replaced.

So, what will you get out of outsourcing data cleansing work? Consider these advantages of getting your data cleansing needs done by an offshore team.

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13 Jun Why Outsource Data Enrichment Work Beyond Data Entry

Data entry work has been consistently searched for and outsourced for many decades. But it's only in the latter half of 2017 that data enrichment rose prominently online. That's around the same time that machine learning technology made leaps in research and development. Thus, data entry and analytics may ultimately become AI-enabled services, but data enrichment work can only be done by humans who turn that data into meaningful information for businesses like yours.

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11 Jun 3 Big Benefits of Data Cleansing and Data Enrichment to Your Company

Gold mining is not so different from data cleansing and data enrichment. Gold may be abundant in a mine, but it has to be extracted first, then processed before it can be turned into something of greater value and that can be truly appreciated.

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11 Jun 6 Data Enrichment Tasks You Could Be Outsourcing Right Now

To enhance, refine, or otherwise improve raw data, collectively known as data enhancement, huge amounts of information must undergo different processes.

Sometimes, computer applications are used to perform these data enrichment tasks. But because of the tremendous amount of information that's available on the internet, traditional data-processing software are no longer sufficient to handle big data. As in the case of microtasking, there are times when human perception and judgment are necessary.

The following are different data enrichment tasks you could outsource to speedily produce high quality data.

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