When you outsource SMS support to human agents for TCPA compliance, you gain a strategic advantage over your competitors while protecting your business.
Month: September 2018
Outsourcing SMS support to human customer care representatives is good business practice. It meets FCC guidelines and TCPA regulations.
Outsourcing SMS support for different processes creates value for all kinds of businesses in several ways. It provides for cost-efficient customer service delivered through a combination of human intervention and automation. It can increase engagement and retention when used wisely for customer support. And, it can increase sales when used in support of marketing campaigns….
Rethink Staffing and Shift Capital teams up to bring a domestic sourcing hub and fair trade outsourcing center to Kensington, Phildelphia.
According to TextRequest, more than 6 billion texts are sent every day in the United States. The average consumer sends 72 messages per day, including app-to-app messaging. It’s obvious that SMS support plays a vital role in business, especially in sales and marketing. Outsourcing SMS support for these consumer-oriented business processes definitely brings advantages to…
Human intervention when using SMS support to emotionally connect with your consumers becomes even more significant in light of TCPA regulations.
Thinking of outsourcing your text messaging support services? Consider these 3 types of text messaging services for business you can outsource.
As much as the contact center world is deploying AI and bots, like any other business, to optimize its operations with existing humans, or someday replace them, there has been a parallel, growing body of practice known as “Video consumer Service” that is quietly changing our industry as well. With broadband almost everywhere now, video conferencing has…