Month: August 2018

August 20, 2018 Mike Dershowitz No comments exist

Depending on the pundits you read, we have a crisis in employee engagement in the American labor force. Gallup reports that only ⅓ of all workers in the American economy report feeling “engaged” at work. Within the call center industry, surveys like McKinsey’s show that it’s actually much worse. The same is true in the outsourcing industry, as revealed…