Month: June 2018

June 27, 2018 Roma Gonzales No comments exist Proactive vs Reactive Web Chat Support: Which is Better?

As competition increases and client expectations diversify, ecommerce businesses have to find new ways to stay on top of their game. To improve customer satisfaction and reduce cart abandonment, some online retailers have already integrated web chat support into their business. According to thisĀ Forrester study, 44% of online buyers are impressed when their concerns are…

June 11, 2018 Roma Gonzales No comments exist 3 Big Benefits of Data Cleansing and Data Enrichment to Your Company

Gold mining is not so different from data cleansing and data enrichment. Gold may be abundant in mines, but it has to be extracted first, then processed before it can be turned into something of greater value and that can be truly appreciated. In the same vein, data is valuable, but only when it is…