Month: June 2018

June 27, 2018 Roma Gonzales No comments exist Proactive vs Reactive Web Chat Support: Which is Better?

As competition increases and client expectations diversify, businesses have to find new ways to stay on top of their game. To improve customer satisfaction and reduce cart abandonment, some have already integrated chat support into their websites. According to this Forrester study, 44% of online clients are impressed when their concerns are addressed in the middle…