• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     


Outsourcing That Outperforms

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Our Expertise

Rethink Staffing is more than a BPO company in Philippines.
We ensure that outsourcing creates measurable social impact.

 

Outsource customer experience services to an outperforming customer support team.
Customer Experience


We built a culture of meritocracy rather than a narrowed focus on mere statistics and the bottom line. Our focus on the agent's social welfare and economic progress is what makes us unique. It develops a greater level of work ownership that produces superior customer service.


Outsource operations and technical support to an outperforming tech support team.
Operations and Technical Support

Complete back-office transaction support for all kinds of businesses. Tasks can be done on multiple platforms to fill the gaps in operations and ensure business continuity. Get a team to dispose of tech issues swiftly. Take advantage of a managed workforce whose absenteeism and attrition rates are 10 times lower than the industry average.
Outsource data management services like transcription, data entry and data enrichment to an outperforming team of data specialists.
Data Management

Capture, clean, organize and analyze data to produce meaningful information with more than 98% accuracy. Our focus on the agent's social welfare and economic progress develops a greater level of work ownership that produces superior results in data-oriented work.



Why Trust Us?


We outperform the industry at every turn because we treat our people better.
And, the results speak for themselves.

5% Voluntary Attrition at Rethink Staffing versus 50% attrition or turnover rate in Philippine BPO industry
1.5% Daily Absenteeism Rate at Rethink Staffing versus 15% in Philippine BPO industry
Quality measured by 85% or greater customer satisfaction rating or CSAT among customer-facing teams at Rethink Staffing


Don't just take our word for it!
Hear what our clients have to say.

"RTS has been super easy to work with! The honest communication from the leadership team has made the experience very pleasant. The new team members have also been easy to work with and it has helped us organize our own training materials. We will continue working with RTS and will probably double our staff for next year!"

The Warming Store Logo and Testimonial for Rethink Staffing Outsourcing in the Philippines

Zach Silverman
General Manager
The Warming Store

"By integrating Rethink Staffing into our operation it has signified an overall improvement. Their highly skilled and qualified staff are trained to perform and deliver on all key performance indicators. We undeniably have established a very rewarding partnership which we expect will only continue to be more productive and meaningful for our business."

ProctorU Logo and Testimonial for Rethink Staffing Outsourcing in the Philippines

Steve Morgan
Vice President of Operations
ProctorU, Inc.

"I have had a very positive experience due to the attention to detail. hard work, and asking of intelligent questions by your staff. So far, I have nothing but positive things to say about working with Rethink Staffing. I would suggest that other companies give Rethink Staffing a try for their data entry and business support needs."

Spyglass Appraisal Logo and Testimonial for Rethink Staffing Outsourcing in the Philippines

Jon Davis
Member
Spyglass Appraisal, LLC

Get an Outperforming Team Now!

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Built to Outperform Industry Standards

Managed Scalable Teams of Outperforming Agents at Rethink Staffing

MANAGED SCALABLE TEAMS


We train teams to be scalable according to your needs. Each team has an account manager that monitors each agent's performance. Daily and weekly reports are delivered to your inbox, and quarterly reviews are done to ensure continuous improvement.
Secure, Compliant Facilities Fit for Outperforming Teams of Impact Sourcing Workers

SECURE, COMPLIANT FACILITIES


We have redundant power and internet connections to ensure continuity in operations. Our delivery center in the Philippines is compliant with government regulations. Access to work areas is limited by biometric scans and guards stationed at every entrance 24/7.
Guarantee Data Protection for Outperforming Teams of Impact Sourcing Workers

GUARANTEED DATA PROTECTION


We have security measures in place to protect the integrity of your data. Access to equipment is limited, network usage is monitored, and only authorized portable storage devices are allowed.
Holistic Learning and Development for Outperforming Teams Through a Gamified Learning Management System

HOLISTIC LEARNING AND DEVELOPMENT


Employee learning and development is not limited to technical know-how but covers a wide range of subjects. We get our agents to develop English Proficiency. We also provide cross-cultural communications, client management, and soft skills training, among other competencies. Access to a global workforce with multi-dimensional skills is within your grasp.


How It Works

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Define the Work Circle Icon
DEFINE THE WORK 

Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It's just a matter of designing the workload and managing the hours well for greater efficiency and productivity.

Assemble and Train Icon
ASSEMBLE AND TRAIN

Once we understand the work and skill sets needed, we'll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team's size and the complexity of their tasks.


Optimize and Scale Gear Icon
OPTIMIZE AND SCALE

You'll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.

   GET STARTED   


Agent Stories


Your decision to choose our superior labor outsourcing system makes a positive social impact on our agents and their families.

Agent Stories - Alemar | Rethink Staffing
Alemar
Farm to Office Table
Agent Stories - Nica | Rethink Staffing
Nica
Wonder Woman
Agent Stories - Mimi | Rethink Staffing
Mimi
Damsel in Success



Get an Outperforming Team to Deliver Superior Results.

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