• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     
When you’re a software developer or an online service provider, you can’t trust your manuals and FAQs to clearly explain everything to your customers. End-users rarely have the ability to comprehend the technical information that’s provided.

 

Rather than be swamped by emails, chat messages and calls from worried or irate customers, take a breather and let Rethink Staffing handle the deluge of inquiries and requests. With our help, you’ll have a remote product support staff in the Philippines up-and-running – smoothly and efficiently – in less than three weeks.

 

What’s more, your outsourced staff makes it possible for your business to handle customer requests in the evenings and during weekends. There may be redundancy in support functions between your offshore and onshore staff, but you can not underestimate the burden it takes off of a CEO or product support manager knowing that “someone will always be there” to answer the phones and emails.

Get In Touch Now!
Let's talk about the ways we can help you.

– Email, Phone and Chat Support

– Product Activation/Registration

– Product Validation

– Problem Resolution and Escalation

– Bug Reporting

– Ticket Routing

– Training and Documentation

– Installation and Configuration Support

– Scheduled Customer Follow-ups


With a remote staff in the Philippines, you:

* save money on customer support expenses

* improve response times and customer satisfaction

* increase productivity among your employees

* promote a healthy work-life balance in your company

* create a visible impact on the lives of your support staff on the social and economic level

Call or email Rethink Staffing now to find out how you can benefit from outsourcing!