• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     
Your trained technicians and engineers don’t have to answer calls for password resets when they’re most needed for on-site repairs and installations. With the help of Rethink Staffing, you and your team can do more without spending a lot on your day-to-day operations.

 

We’ll help you set up and manage a tech support staff in the Philippines. Your remote staff will provide Level 1 and 2 help desk support for your business while you’re free to meet the demands of your customers for high-level support services. More importantly, your outsourced team will take care of your customers in the evenings and during weekends. This gives your onshore technical team the ability to “leave their pagers at the office” and gives you the assurance that there will always be somebody to answer the phones and reply to emails.

Get In Touch Now!
Let's talk about the ways we can help you.

LEVEL 1

Juniors (1–3 years)

Fault logging / routing

Basic support and troubleshooting

Password resets Printer configuration

Escalation to Level 2

LEVEL 2

Mid-level (3–6 years)

Device support

Installations and upgrades

Technical analysis

Fix implementation

Escalation to Level 3


With a remote staff in the Philippines, you:

* save money on customer support expenses

* improve response times and customer satisfaction

* increase productivity among your employees

* promote a healthy work-life balance in your company

* create a visible impact on the lives of your support staff on the social and economic level

Call or email Rethink Staffing now to find out how you can benefit from outsourcing!