Rethink Staffing understands that every interaction with your customers is vital to your business. Our customer support representatives are experienced in handling all kinds of requests from your customers. They can update your customer database, process billing and claims, receive orders, and escalate disputes to senior support staff. And, because our support staff are located in the Philippines, you are assured that there will always be someone to answer phone calls and emails while you’re out of the office.

CUSTOMER SUPPORT

24 X 7

Email, phone & chat support

Call routing

Call messaging

ORDER PROCESSING

Order processing & fulfillment

Product or service registration

New customer welcome calls

OPERATIONS

Fault logging

Call routing

Escalation handling

Billing & claims

Activation & registration