• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     

Outsourcing Services

CALL CENTER & CUSTOMER SERVICE OUTSOURCING SOLUTIONS

CUSTOMER SUPPORT

24 X 7
Email, phone & chat support
Call routing
Call messaging


ORDER PROCESSING

Order processing & fulfillment
Product or service registration
New customer welcome calls

OPERATIONS

Fault logging
Call routing
Escalation handling
Billing & claims
Activation & registration


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call center and customer service outsourcing in the Philippines
data entry and data cleansing outsourcing to the Philippines

OUTSOURCED DATA ENTRY & DATA CLEANSING SERVICES

DATA ENTRY

Updating client records
Adding paper based records
Content updates/upload


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DATA OPERATIONS

Data hygiene
De-duplication
Data checking


DATA CLEANSING

De-duplication
Address cleanse
Phone number cleanse
Email cleanse

TECHNICAL PRODUCT SUPPORT STAFFING SOLUTIONS

Email, Phone and Chat Support
Product Activation/Registration
Product Validation
Problem Resolution and Escalation
Bug Reporting
Ticket Routing
Training and Documentation
Installation and Configuration Support
Scheduled Customer Follow-ups

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outsource to the Philippines technical product support staffing solutions
data entry and data cleansing services outsource to the Philippines

DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

LEVEL 1

 

Juniors (1–3 years)
Fault logging / routing
Basic support and troubleshooting
Password resets Printer configuration
Escalation to Level 2


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LEVEL 2

 

Mid-level (3–6 years)
Device support
Installations and upgrades
Technical analysis
Fix implementation
Escalation to Level 3

 

GENERAL PRODUCT SUPPORT STAFFING SOLUTIONS

 

Email, Phone and Chat Support
Order Processing & Fulfillment
Billing & Claims
Call Routing and Messaging – Fault Logging
Problem Resolution and Escalation
Product Registration and Validation
Product Training and Documentation
Break/Fix Support
Setup and Configuration
Scheduled Customer Follow-ups

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general product support outsourcing to the Philippines
graphic design support and staff leasing services by Rethink Staffing

GRAPHIC DESIGN SUPPORT AND STAFF LEASING SERVICES

CORPORATE GRAPHIC DESIGN

Business Cards (Standard and Custom)
Logo Design and Typography
Tarpaulin Banners and Posters
Seasonal Cards (Printed and Digital)
Corporate Merchandise
Visual Content for Social Media

MARKETING COLLATERAL

Flyers and Posters of all sizes
Brochures
Standees and Signages for Businesses
Billboards design / Outdoor Advertising Materials

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COMPANY GRAPHIC SUPPORT

We are a secondary line of production for overloaded digital media firms and ad agencies. We provide seasonal work for ramping up during the holidays. We provide relief during peak production times (rush and overnight jobs).

BRAND IMPROVEMENT

We can help you conceptualize and implement your rebranding strategy, starting with the creation of the design bible for your company and continuing with the production of collaterals and other materials you may need.

REAL ESTATE APPRAISER SUPPORT

TASKS YOU CAN ASSIGN TO YOUR SUPPORT STAFF

organize appraisal documents and set up folders in shared storage, such as Google Drive or Dropbox
prepare appraisal reports, typing from handwritten and dictated materials
formatting and production of typed documents and reports
help in creating flyers and brochures
assist in research related to appraisal assignments
check database for duplicates
check MLS address search results, BC Assessment search results, and Realnet search results
check office work records for appraised properties and any other information needed
input and update comparable records as needed

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real estate appraiser support and real estate virtual assistants