• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     


INDUSTRIES SERVED

Rethink Staffing specializes in creating industry-specific teams for inbound and outbound call center operations, and back-office support.
 
 
support for financial services
support for ecommerce services
recruitment process support
support for telecommunication services
desktop and light server support services
logistics operations support
support for healthcare services
support for graphic design proof production
we build custom teams
business process support for financial services
Rethink Staffing helps financial service companies overcome the challenges of stricter compliance requirements, evolving customer needs, and fluctuating economic environments through fair trade labor outsourcing to provide flexibility and optimize process management.


Inbound call center services for banking, insurance and financial services companies that we can help you with:

  • Customer care
  • Appointment setting
  • Sales and customer acquisition
  • Up-selling and cross-selling
  • Technical support
  • Billing
  • Collections
  • Claims settlement service
  • Complaints management
  • Loyalty program management

business process support for telecommunication services
Rethink Staffing helps telecom service companies maintain a competitive edge in the industry amidst the growing demand for connectivity, the growing concerns for data security, and the challenges of innovation in product and service offerings. Our unique fair trade labor outsourcing system guarantees that key processes are delivered efficiently so our clients can concentrate on building their core capabilities.


Inbound call center services for telecom service companies that we can help you with:

  • Order management for industrial, commercial and individual clients
  • Prepaid or postpaid ordering and activation
  • Cross-selling and up-selling
  • Welcome calls
  • After-sales support
  • Billing
  • Payment and collections

  • Customer retention
  • Query resolution
  • Device-related troubleshooting
  • Subscription services
  • Technical support or help desk
  • Warranty support
  • Call overflow
  • After-hours support

business process support for healthcare services

Rethink Staffing helps remove the complexity of healthcare administration through fair trade labor outsourcing, which enriches resource allocation, boosts financial performance, and increases the effectiveness of providers so that our clients can focus their attention and energy on patient care.


Healthcare business process outsourcing services that we can help you with:

  • Revenue Cycle and Medical Billing Management
    • Pre-registration
    • Appointment scheduling
    • Medical data entry
    • Medical billing
    • A/R collections
    • Patient follow-up
    • Reports
    • Credentialing
 
  • Medical Insurance Claims
    • Charge entry
    • Health claim transmission
    • Payment posting
    • Accounts receivable follow-up
    • Denial management

  • Inbound/outbound patient interaction of all types
  • Medical Data Entry 
    • Medical records data entry
    • Medical billing data entry
    • Medical claims data entry

business process support for ecommerce services
eCommerce companies constantly deal with the challenges of increased fulfillment costs and the complexity of managing digital channels resulting to process chaos and lost customers.

Rethink Staffing can help meet the demands of growing online sales through our unique fair trade labor outsourcing system.

  • eCommerce services that we can help you with:
    • Full customer support
    • Order management
    • Digital maintenance

  • The types of work we do:
    • Order tracking & reporting
    • Payment management
    • Inbound and outbound customer service
    • Technical support or help desk
    • Storefront maintenance
    • Product information management

    • All types of updating

    • Internal system maintenance
    • eCommerce software support
    • Custom workflow management
If you have a custom workflow that is unique to your business, teach it to us and we can work it!

  • Current customer:
    • The Warming Store
    • Pro AV Dealer

level 1 and level 2 desktop and light server support

Rethink Staffing helps you set up and manage a technical support team who can provide Level 1 and 2 help desk services for your business. We are focused on keeping your IT operations efficient and resolve issues before they affect your work.

  • Technical support services that we can help you with:
    • Desktop hardware
    • Software
    • Network
    • Systems

  • The types of work we do:
    Level 1
    • Fault logging / routing
    • Basic support and troubleshooting
    • Password resets
    • Printer configuration
    • Escalation to level 2
    Level 2
    • Device support
    • System Protection
    • Installations and upgrades
    • Technical analysis
    • Fix implementations
    • Escalation to level 3

  • Current customer:
    • Orange Crew
    • MODsolar Proposal Software

support for graphic design proof production
Rethink Staffing helps design agencies and custom merchandise makers ensure the accuracy of design elements prior to production. Our unique fair trade labor outsourcing system guarantees access to skilled talent and makes sure creative processes are delivered quickly and efficiently at a lower cost.

  • Graphic design proof production services that we can help you with:
    • Composition or correction from existing graphic assets
    • Positioning
    • Font and typography management
    • Color management
    • Margins adjustment
    • Management of other graphic elements and components

  • Current customer: 
    • Creative Marketing Concepts

recruitment process support
Rethink Staffing helps companies optimize their available resources by hiring highly-motivated and skilled employees to provide recruitment process support. Our unique fair trade labor outsourcing system ensures access to top talent, best practices, and the latest technology for optimum efficiency.

  • Recruitment support services that we can help you with:
    • Recruitment operations - level 1 & level 2
    • Recruitment system maintenance

  • The types of work we do:
    Level 1
    • Candidate generation
matching job requirements with major recruiting platforms to produce qualified candidates
    • Candidate assessment and selection
review of inbound resumes against positions for qualification decisions and transfer to next-step action/assessment

    Level 2
    • Applicant tracking & requirements processing
applicant follow-up and pushing through the recruiting process
    • Initial phone/video screen interview recording
facilitate video recorded initial interviews

    System Maintenance
    • Applicant data maintenance
maintenance of data in the applicant tracking system, including cleanup and matching tasks
    • Technical support
answer questions and guide users of the recruitment system or platform
    
 
  • Current customer:
       • Spark Hire

logistics operations support
Rethink Staffing helps companies in various industries to fill administrative and highly-skilled logistics and transport operations positions.

  • Logistics operations support services that we can help you with:
    • Delivery & shipping operations
    • Fleet management & support

  • The types of work we do:
    • Support dispatching queues via phone, email and chat
    • 
    Contact center operations:
    includes handling of all inbound queries of delivery and shipping status, providing updates, and resolving escalations
    • “Chasing” orders and shipments: 
    outbound call and email support pursuing 3rd party shipper status
    • Fleet workflow support: 
    ensuring workflows and procedures are executed in the course of fleet dispatch and fleet movement management
• Schedule support:
schedule execution, updating and communication to fleet or personnel
• 
Various cleanup activities:
old delivery/order resolution; research of various long-help queue items, decision & write-off support for cleaner reporting
• 
Brokerage operations support:
management of brokerage operations including pursuing broker and customs updates, pushing orders through brokers, and execution of any custom workflows 
• 
Custom workflow management:
If you have a custom workflow that is unique to your business, teach it to us and we can work it!

  • Current customer:
    • J Mann Holdings, LLC/Mann & Brothers

we build custom teams
Rethink Staffing helps companies of all types and sizes create a team of agents whose skills match with the unique business processes and workflows you have developed. If you can describe it, we can do it!
  • Professional support services that we can help you with:
    • Client service
    • Business process execution
    • Operations support
    • Billing and payment
    • Customer support
    • Marketing

  • The types of work we do:
    • Client service operations
    • Operations resource coordination
    • Workplace operations coordination
    • Customer success management
    • Service delivery management
    • Billing and payment support
    • Inbound/outbound customer service
    • Technical support
• Text marketing
• Email marketing
• Chat support
• Data analysis
• Custom workflow management
If you have a custom workflow that is unique to your business, teach it to us and we can work it!
  • Current customer:
    • Frost-Arnett
    outbound call volume queue management
    • Go Smith/Porch

    outbound text marketing TCPA compliant
• Homepolish
3rd party ordering 
• WashClubNYC/FS Laundry Inc.
front-line customer support for delivery management

LET'S TALK

Get in touch and we'll organize a time for a quick chat about your outsourcing strategy.