• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     

6 Mar Why Partner with a Fair Trade Outsourcing Company with Low Turnover and Attrition Rates?

Posted on Mar 6, 2018 3:20:26 AM in Fair Trade Call Center, fair trade outsourcing 0 Comments

While attrition rates may vary by industry sector, on the average call center agents in the Philippines tend to leave their jobs after only a year or so of employment. Some organizations have estimated the median number of months falling between 13 and 18 months.

The younger ones -- those who are unmarried and who still don't have dependents -- may leave at an earlier time, such as after only six months of working at the company. Most of them transfer to other outsourcing companies because of promises of higher pay, better and wider coverage of benefits, and more social and financial perks than they could get from their previous employer.

No matter the level of performance these employees used to deliver at your company, they still possess valuable work experience and skills that they were able to develop after working for you. Losing that kind of investment to another company is not an easy pill to swallow. Rather than ask experts what are the acceptable rates for employee turnover and attrition for your industry, shouldn't you be asking how you can prevent these from happening, and perhaps reduce the costs of dealing with one's inability to retain employees?

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12 Feb Choosing Your Financial Services Outsourcing Provider

A UK study found that finance workers are among the most stress in the world. According to respondents, stress levels will continue to rise in the banking and finance sector because of increased workloads, growing business expectations, and a lack of staff.

But this doesn't have to remain the status quo for long.

All these factors can be reduced through financial services outsourcing whereby a team of trained finance workers in a remote location can serve as an extension of regular staff. The outsourced team can work side-by-side with regular employees to ease the burden of a demanding job from their weary shoulders. At the same time, outsourcing can help you meet some business goals that include widening profit margins and improving productivity.

If you're thinking about outsourcing fintech support work to a service provider, you're not the only one. To help you decide which service provider to partner with, here are a few tips to consider.

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30 Jan When is Recruitment Process Outsourcing a Better Option?

Posted on Jan 30, 2018 6:47:00 AM in recruitment process outsourcing, RPO 0 Comments

For small businesses, recruitment can turn into an arduous and painful process. Aside from difficulties in finding qualified personnel, SMBs also had to deal with the rising costs of hiring new employees. There are times when hiring internally or relying on your in-house HR team seems like a great idea. There are also times when recruitment process outsourcing or RPO serves the company better than doing it traditionally.

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29 Jan 7 Reasons to Outsource Your Recruitment Process

Posted on Jan 29, 2018 5:56:50 AM in recruitment process outsourcing 0 Comments

Hiring a new employee could set back companies of any size around $4,129 on average, according to a 2016 report by the Society for Human Resource Management’s (SHRM). And, the recruitment process would normally take up to 42 days. No wonder many companies are turning to recruitment process outsourcing these days. Recruitment process outsourcing or RPO can benefit a company in many ways other than save costs. Here are seven of them that your company may want to consider.

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19 Dec 5 Key Benefits of Applying Fair Trade Practices in Call Centers Part 2

Posted on Dec 19, 2017 6:49:00 AM in Fair Trade Call Center, fair trade outsourcing 0 Comments

Employees are just one side of the equation of what makes a business successful. The other side is held by customers, and in the case of outsourcing companies that practice fair trade principles, clients who share their beliefs in running a business.

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18 Dec 5 Key Benefits of Applying Fair Trade Practices in Call Centers Part 1

Posted on Dec 18, 2017 7:02:00 AM in Fair Trade Call Center, fair trade outsourcing 0 Comments

Fair trade is widely associated with agriculture and cottage industries helping small-scale producers earn a fair income from their labors. While fair trade has helped a lot of farmers and craftspeople in many ways, its application in the call center industry has not been explored thoroughly before.

But, a quick but intensive search through the literature on human resources management has produced a good number of key benefits for both client and agents that can be attributed to the application of fair trade principles in call centers, and in the outsourcing industry in general.

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11 Dec 5 Signs You Should Invest in eCommerce Outsourcing for Customer and Tech Support

Posted on Dec 11, 2017 5:09:01 AM in ecommerce outsourcing, tech support, customer support 0 Comments

Many ecommerce entrepreneurs have small-scale operations that do not require a huge workforce to run. With that said, they are also the kind of companies that have limited resources for expansion and will need help in handling the customer and tech support tasks.

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8 Dec 4 Reasons Why eCommerce and Outsourcing Work Well Together

Posted on Dec 8, 2017 4:21:07 AM in #KillTheFear, ecommerce outsourcing 0 Comments

When you have an ecommerce company, you're greatly dependent on technology to run your business. That dependence is a reason why ecommerce and outsourcing function together like cogs in a wheel wherein one cog cannot turn without another cog continuously nudging it in the right direction. Here are 4 reasons why ecommerce companies function better when they integrate outsourcing into their business strategy.

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5 Dec Why Fair Trade Outsourcing Makes Good Business Sense

At the heart of the fair trade principles is the belief that trade can be a force of positive change in the world. In the outsourcing industry, a call center can become a force of economic and social good for the agents when employers integrate these fair trade principles into their corporate policies. Aside from affecting socioeconomic changes, a fair trade outsourcing strategy makes good business sense because of several reasons.

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9 Nov Five Reasons to Start with eCommerce Outsourcing to the Philippines

Posted on Nov 9, 2017 3:06:16 AM in #KillTheFear, ecommerce outsourcing 0 Comments

eCommerce may not be overtaking traditional retail sales soon, but it's growing by leaps and bounds, and the shift to omnichannel retail cannot be ignored or stopped.  According to Bain and Company, "if historical trends continue, e-commerce’s share of retail will rise to about 28% of total sales in 2030", which means if you're in retail, then you will inevitably need to outsource to pump up your ecommerce operations.

When it comes to ecommerce outsourcing, the Philippines is a major destination for international businesses looking to hire experienced customer support staff. For these businesses, these are five important reasons why they chose to outsource their ecommerce support to the Philippines over other outsourcing destinations.

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Kill The Fear of Outsourcing

Offshore outsourcing can be daunting for those who are new to this business activity. But, it's not so difficult when you have a global partner that has expertise and years of experience in outsourcing. You may be looking for relief from doing so much in a day. And, you wanted quality work done on time and within budget. What you need is competent help, and that's what Rethink Staffing provides.

Outsourcing to the Philippines, but don't know where to start? Rethink Staffing can help you find skilled and competent workers to hire as business support staff.

 


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