Before a single person is hired, we work with you closely to define your vision: How does your business work? What are your growth goals? How do you envision your relationship with your outsourced staff? Most importantly, how can we use our experience and expertise to help you achieve these needs?
Let us do the legwork for you. We seek out, screen, and conduct initial interviews with candidates that match your needs. We make sure they’re knowledgeable and experienced in handling calls, answering emails, and providing chat support. You set the terms and make the final decisions – we get you to the finish line.
We provide implementation support full-time and give you the resources that you need to manage your team effectively. On top of that, our Philippines-based service centers provide on-site management support directly to your employees, ensuring maximum accountability.
Your staff work exclusively for you. There is no freelancing or job sharing; your team is there for you. On average, Rethink staff work 160 hours per month from our offices in Iloilo, in the Western Visayas region of the Philippines. Every day we ensure your staff are supported with everything they need to do their job to the highest level. You also have the reassurance of escalation points for any questions or requirements you may have.