• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     

How It Works

We provide the most efficient and cost-effective way for you to visualize
all of your business goals – and build the dream team to achieve them.

THE PROCESS

EVALUATION OF NEEDS

EVALUATION OF NEEDS

Before a single person is hired, we work with you closely to define your vision: How does your business work? What are your growth goals? How do you envision your relationship with your outsourced staff? Most importantly, how can we use our experience and expertise to help you achieve these needs?

APPLICANT SCREENING

APPLICANT SCREENING

Let us do the legwork for you. We seek out, screen, and conduct initial interviews with candidates that match your needs. We make sure they’re knowledgeable and experienced in handling calls, answering emails, and providing chat support. You set the terms and make the final decisions – we get you to the finish line.

FULL IMPLEMENTATION AND MANAGEMENT SUPPORT

FULL IMPLEMENTATION AND MANAGEMENT SUPPORT

We provide implementation support full-time and give you the resources that you need to manage your team effectively. On top of that, our Philippines-based service centers provide on-site management support directly to your employees, ensuring maximum accountability.

DEDICATED TEAM

DEDICATED TEAM

Your staff work exclusively for you. There is no freelancing or job sharing; your team is there for you. On average, Rethink staff work 160 hours per month from our offices in Iloilo, in the Western Visayas region of the Philippines. Every day we ensure your staff are supported with everything they need to do their job to the highest level. You also have the reassurance of escalation points for any questions or requirements you may have.

OUR COMMITMENT TO YOU

SIMPLE OUTSOURCING SET UP

SIMPLE SET UP

Start up is easy and efficient, with extremely low error rates.
COMMUNICATION WITH OUTSOURCING STAFF

COMMUNICATION

Our model relies on constant direct contact between you and your staff and support team in the Philippines via phone, Skype, and email.
DATA-DRIVEN RESULTS IN OUTSOURCING

DATA-DRIVEN RESULTS

We provide daily reports and the right tools to help you make fact-based decision. Regular monitoring allows for mutual improvement as we optimize our successes in real time.

Every engagement starts with a simple step-by-step process that will have you up and running in minimal time. We can provide a small, targeted task force or a large, flexible team in the Philippines. We are committed to helping you find and manage the human resources with the right qualifications to help you succeed. At Rethink Staffing, we consider our global partners part of our family, and we are tirelessly committed to giving you fair-minded, high-impact, low-cost, data-driven results.