Women have come a long way in fighting for their right to work, own property, and vote--basically, to live and choose as men freely can. But although biases against females still exist, some portrayals of women in modern times create a real phenomenon called reverse discrimination. In an attempt to combat bias against women, we are ironically discriminating men.
Gender equality remains a challenge not only in the business sector, but throughout Philippine society no matter how modern or sophisticated it may seem. Oftentimes, empowering one gender may lead to discrimination of another, especially when comparisons are made.
Recruitment programs that reward employees for referring their friends as potential recruits are known to yield better results than other methods of talent acquisition. According to the research literature available online, companies prefer employee referrals compared to non-referred job applications, and here are five smart reasons why.
The benefits that outsourcing brings to financial companies have become integral to the banking and finance industry. While technology has advanced by leaps and bounds in this millennium, customer service provided by empathetic support staff is still irreplaceable. Humans will always seek comfort from other humans, and not from machines.
Because customer service - and by association, the quality of customer experience - remains integral to financial services, successfully outsourcing this business process is a priority for many companies in banking and finance, including the fintech niche. If you've been outsourcing or just starting to, here are several tips on making your outsourcing initiatives work that you may find interesting.
Yesterday's blog post discussed the first 5 of the fundamental principles of fair trade labor outsourcing. Read on for the rest of the FTO principles that will serve as guidelines for every company that's interested in becoming a fair trade call center and labor outsourcing provider. In this two-part series, we'll discuss each of these principles and shine the spotlight on the ones that play the most crucial roles in changing the global outsourcing industry for the better.
Call centers, which have been notoriously branded for many years as soul draining workplaces, can become havens of happy agents and doubly satisfied clients. Sounds too good to be true? It may seem like a pipe dream, but for a fair trade outsourcing company like Rethink Staffing, the marriage of fair trade principles with business process management has produced nothing but superior results for their clients and provided long-term benefits to their employees.
While fair trade outsourcing or FTO opens up a hitherto unknown path for companies to effect real social and economic change in the industry, it's still a new concept. Newer still are the 10 FTO Principles that will serve as guidelines for every company that's interested in becoming a fair trade outsourcing provider. In this two-part series, we'll discuss each of these principles and shine the spotlight on the ones that play the most crucial roles in changing the global outsourcing industry for the better.
It's normal for companies to have multiple vendors or suppliers. In outsourcing, it's not unusual for companies to hire customer service representatives from the Philippines and have them coordinate with a software development team in India and a managerial team in Canada, the United States, or Australia.
Sometimes, your best laid plans can go awry despite the preparations you've made in advance. Murphy's Law dictates that "if there's more than one way to do a job and one of those ways will end in disaster, then somebody will do it that way." The best that you can do is to mitigate the risks, so when something bad happens, you'll lose fewer valuable resources than if you'd been caught unprepared.
Outsourcing is an umbrella term for moving jobs to another company, which may be based in the same country or region, or in another continent. To learn more about offshoring and outsourcing, you'll find many expertly written articles and research papers by academics and think-tanks published online. Here are 9 of these reliable resources on offshore outsourcing.
The online world is full of verified and dubious resources about all types of outsourcing. One of these sources is YouTube where millions of videos are viewed each day. For top managers and small business owners who are new to offshore outsourcing, here are five educational videos you should watch and learn from.