• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     

1 Sep How Strategic Outsourcing Transforms Service Providers into Collaborative Partners

Strategic outsourcing elevates the old transactional relationship of outsourcing to a collaborative partnership. This kind of business relationship focuses on innovation, continuous improvement, and long-term goals rather than short-term objectives.

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19 Jul How to Promote Agent Happiness in SMBs

The concept of agent happiness is nothing new. Many companies have been focused on creating employee-centric programs that will keep their people healthy and safe at work, and also help them balance their time for personal and professional endeavors.

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17 Jul What is Agent Happiness and How Does It Impact Outsourcing in the Philippines?

Posted on Jul 17, 2017 7:00:00 AM in Outsourcing to the Philippines, breakbpo, Agent Happiness 0 Comments

We've all been given business advice at one point that emphasized the need to make our customers happy, so they'll become repeat customers and become loyal to your brand. But, what about your employees, more specifically your customer service agents? Does agent happiness matter in the Philippines outsourcing industry? How does it impact worker productivity, customer experience, and your company's bottom line?

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6 Jun Tips in Managing Your Offshore Outsourcing Team's Behavior

Ultimately, it's the manager's job to make sure members of his or her outsourcing team remain focused and motivated to work. The team must work together like coordinated gears, perfectly timed and precise in movement. When members display certain undesirable behaviors, the whole team breaks down. To avoid this breakdown that leads to disastrous results, managers must manage the behaviors of their team members. Here are a few things you can do to achieve a positive end-result.

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28 May Why Overtime Work Should Be Discouraged in Outsourcing Jobs

Overtime work is best reserved for last minute changes. Turning it into a desperate scramble for more time to complete a task only leads to a skewed work-life balance for your staff. If you're managing an overseas team or you're working for an outsourcing company, overtime work is practically useless to you and your employees. In fact, it should be discouraged in the workplace. Here are the reasons why.

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22 May Mental and Emotional Health Issues Among Filipino Outsourcing Workers

An outsourcing job may pay well, but it's also a demanding one. Outsourcing workers are vulnerable to developing mental health problems because of their daily exposure to verbal abuse from stateside callers. Add to that the constant pressure to reach impossible targets from their superiors and you have a witches' brew of mental malaise. Here are some of the mental health issues that plague outsourcing staff today and what managers can do to alleviate them.

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17 May What's It Like Being Gay and Working in Philippine Outsourcing

Today is International Day Against Homophobia and Transphobia. Let's commemorate this day with a quick look at how LGBTQ workers have fared, so far, in the Philippine outsourcing industry.

As long as they do their jobs well, LGBTQ workers in the Philippines are welcome to build a sustainable career path in the outsourcing industry. Unlike other businesses in the country, offshore outsourcing companies do not discriminate against them.

According to a 2013 global poll by the Pew Research Center, more than 70% of Filipinos believed that homosexuality should be accepted by society. It may seem like wishful thinking for some, but it's a good sign that Filipinos are slowly changing their views regarding homosexuality. Based on this poll from a non-partisan authoritative source, the Philippines probably has a greater number of LGBTQ-friendly workplaces compared to other Asian nations.

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9 May What Causes Employee Burnout in Outsourcing?

Beheshtifar and Omidvar wrote their paper, "Causes to Create Job Burnout in Organizations", for the International Journal of Academic Research in Business and Social Sciences in June 2013. In that paper, they provided the following possible causes of burnout based on Anthony Cedoline's book Job Burnout in Public Education: Symptoms, Causes, and Survival Skills (1982).

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8 May Preventing and Managing Employee Burnout in Outsourcing

The outsourcing industry is notorious for demanding jobs and stressful environments. Most employees would jump from one job to another to find a workplace that's less toxic than the last. If you're one of the top executives or floor managers in an outsourcing company, how would you prevent and manage employee burnout? Here are a few suggestions from all over the web.

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1 May Can Outsourcing Jobs End the Malaise of ENDO for Filipino Workers?

In the grand scheme of things, contractual work isn't so bad when it's not deliberately misused as a way to avoid providing security of tenure to employees. In the outsourcing industry, it's common to see independent contractors and freelancers working with project coordinators and business owners for a few months at a time or throughout a project's duration.

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BreakBPO Blog

The outsourcing industry in the Philippines has been focused on the bottom line for far too long that the major companies have lost their direction. The industry needs to be rehabilitated. Let's break those bad habits and promote employee-centric best practices.

Outsourcing to the Philippines, but don't know where to start? Rethink Staffing can help you find skilled and competent workers to hire as support staff.

 


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