You know you wanted someone with smarts or at least someone who's willing to learn how to do the job right. You know you want someone with experience because not everything can be taught in the classroom.
But, the thing is... you don't have enough know-how or experience in hiring people. If you're a small business owner, your manager does that for you. If you're a top executive in a mid-sized company, someone from human resources does that for you. And, the recruitment process can be expensive, depending on where you are.
If you're thinking about outsourcing your hiring process, you're not the only one. But, what kind of tasks do you outsource and which ones do you set aside for your regular staff? Here are three types of work you can assign to your recruitment process outsourcing team.
Level 1 Recruitment Operations Support
The agents double-check the resumes of candidates, but the platforms help a lot in filtering through the massive number of resumes in the database. Search and filter functions allow agents to find the best candidates with qualifications that match the requirements of the jobs available.
They generally perform the following tasks for clients:
Candidate Generation: Recruitment support agents match job requirements with major recruiting platforms to produce a list of all qualified candidates.
Candidate Assessment and Selection: Recruitment support agents review inbound resumes against positions for qualification decisions and transfer the selected batch of resumes to next-step action/assessment.
Level 2 Recruitment Operations Support
The agents are assigned to a list of job applicants for follow-ups and monitoring. The recruitment process can be time-consuming, especially when you're looking for specialized skills. Recorded interviews whether in video or audio form can get lost along the way without proper filing and organization. This is the kind of work that companies like yours will have to outsource to a more experienced team of recruitment professionals.
They commonly perform the following tasks for clients:
Applicant Tracking & Requirements Processing: Recruitment support agents send follow-up emails to job applicants and track their progress as they go through the recruitment process.
Recording Initial Phone/Video Interviews: Recruitment support agents facilitate the documentation of the initial phone and video interviews of job applicants. These interviews are usually done online and scheduled to match applicants with available interviewers.
Recruitment System Maintenance
Talent acquisition has evolved into a tech-based HR process wherein headhunters frequently scour through popular social media sites to find quality talent to hire. In support of this technological development in human resources management, recruitment support agents are trained to not only spot the cream of the crop from a horde of job seekers, but they're also trained to work with the best tech tools used in HR.
They usually perform the following tasks for clients:
Applicant Data Maintenance: Agents are responsible for data maintenance in the applicant tracking system, including cleanup and matching tasks.
Technical Support: Agents work on a queue of inquiries, answering the questions and concerns of users of the recruitment system or platform.
These tasks can be customized to meet the requirements of the client company. These are also non-exclusive, which means that if you already had your own talent acquisition system, then it would be integrated into the workers' training and adopted into the outsourced team's daily operations. Progress reports would be submitted to ensure there's transparency and immediacy in the management's response in case of problems arising from unforeseen circumstances.