Not only are millennials challenging to manage as employees, they are also difficult to retain. Only 16% of this generation can see themselves working for the same company ten years from now. In fact, 44% of these digital natives are prepared to leave their posts after two years.
And yet, millennials are fast becoming the majority labor force in the world. Since turnover can cost $6,440 per person, it's easy to understand why alarm bells are going off among HR professionals.
Despite their reputation of "disengagement and disloyalty" however, retaining Millennials is just a matter of understanding what is important to them and what will make them stick to their jobs. With their adaptability, creativity, and digital skills, they can be valuable assets to the company once they become fully engaged.
Because a fair trade call center tends to be more sensitive to its employees' needs, it holds the keys to retaining Millennials. Here are six reasons why a more egalitarian and employee-centered organization can retain millennials in this age of digital transformation and impact sourcing.