• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     
WE ARE A FAIR TRADE CALL CENTER
AND LABOR OUTSOURCING COMPANY

When agents are safe at work, feel valued and can advance in their careers, they produce superior results.


OUR CORE BELIEFS PRODUCE A HIGH-PERFORMING LABOR SYSTEM

focusing on employee welfare produces superior results


Focusing on employee welfare produces superior results.

When we shine the spotlight on our employees' social and economic welfare, and their happiness and safety at work, they can achieve almost anything, no matter where they live.

global labor outsourcing is a strategic business advantage


Employing global labor is a strategic business advantage.

A fair trade call center delivers iron-clad business continuity in labor and management, and increased productivity per labor hour cost compared to other BPOs.

global trade flows are forces of economic and social good


Global labor trade flows are forces for economic and social good.

When lower cost work at home is moved overseas, it serves as the tipping point in re-balancing the socio-economic scale in developing economies.
capacity building and continuous improvement


We can only move forward; that's why we are incessantly improving and preparing for change.

We have quarterly strategic meetings with clients to ensure continuous improvement in their operations. We also continually focus on skills improvement among our agents through capacity building (workforce training) activities.


WHY PARTNER WITH US?

For our clients, there are 4 key benefits to building a partnership with a fair trade call center and outsourcing company.

lower daily absenteeism rate
lower annual attrition rate
greater productivity and workforce optimization
better quality work, minimal error rate, and higher customer satisfaction
* From a study by research group Dimension Data
** Contact Center Association of the Philippines (CCAP) report

 

At RTS, our primary goal for our agents is to improve their social and economic welfare throughout their employment with us. Simply put, we want to move them into the middle class.

improve social and economic welfare of fair trade call center agents
*Poverty Line. Family Income and Expenditure Survey (FIES), Philippine Statistics Authority
**National Wages and Productivity Commission


FREQUENTLY ASKED QUESTIONS

questions about rethink staffing
About Rethink Staffing Services
About Outsourcing in General
About Outsourcing to the Philippines
about fair trade call center and labor outsourcing


OUR BRAND STORIES

Get to know more about Rethink Staffing by watching our brand films.

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MEET THE TEAM

Rethink Staffing has been nurturing talented workers with different personalities who are filled with goals, dreams and a lot of humor. Meet each one as you go along and learn why the combined leadership of Mike Dershowitz and Windz Balasa has produced a globally competitive team of high value agents.

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LET'S CHAT!

If you're interested in making a significant impact on your business and the world with fair trade outsourcing, then get in touch.