• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     

WE ARE A FAIR TRADE CALL CENTER

AND LABOR OUTSOURCING COMPANY

When agents are safe at work, feel valued, and can advance in their careers,
 
they produce superior results.







On January 26, 2018
Rethink Staffing forged a divergent path to become
a Fair Trade Call Center

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WHAT WE CAN DO FOR YOU

Inbound and outbound calling, high-performing data entry teams, and execution of all types of unique business process workflows within your business

financial services
ecommerce services
recruitment support
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desktop and light serv supp
logistics support
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custom teams

CHOOSE THE RIGHT STAFFING SOLUTION FOR YOU


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FLEXIBLE STAFFING


Does your company need workers to man the phones and answer emails in the wee hours of the morning? Are your customers located in a different time zone? Rethink Staffing can arrange a flexible staffing schedule for you. Partner with us and you'll reap the following benefits.

  • Competent seasonal staff to work as extensions of or substitutes to your regular staff.
  • Better workload optimization and work pacing for optimal job performance.
  • Continuity of business operations from day to night and throughout the weekend.
  • Improved productivity and efficiency through division of work.
  • Savings of up to 40% on your payroll and other operational expenses.
  • Recruitment and training costs are externalized.


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SEASONAL STAFFING


The demands of a job can change from season to season. If you're not prepared, you'd be serving more customers than your staff could handle on their own. Isn't it time to find a more practical solution to your staffing problem? Outsource your business process during peak periods and you'll reap the following benefits.

  • Competent seasonal staff to work as extensions of or substitutes to your regular staff.
  • Better workload optimization and scheduling during peak periods.
  • Continuity of business operations from day to night and throughout the weekend.
  • Improved productivity and efficiency through division of work.
  • Savings of up to 40% on your payroll and other operational expenses.
  • Recruitment and training costs are externalized.


WHAT OUR CLIENTS HAVE TO SAY


LET'S TALK!

Get in touch and we'll schedule a time for a quick chat about your outsourcing strategy.


HOW IT WORKS


Every engagement starts with a simple step-by-step process that will have you up and running at the soonest time possible. Whether you need a small, targeted task force or a large, flexible team, we are committed to helping you find and manage the human resources with the qualifications to help you succeed.

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OUR CORE BELIEFS PRODUCE A HIGH-PERFORMING LABOR SYSTEM

Focusing on employee welfare produces superior results.

When we shine the spotlight on our employees' social and economic welfare, and their happiness and safety at work, they can achieve almost anything, no matter where they live.

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Employing global labor is a strategic business advantage.

A fair trade call center delivers iron-clad business continuity in labor and management, and increased productivity per labor hour cost compared to other BPOs.

Global labor trade flows are forces for economic and social good.

When lower cost work at home is moved overseas, it serves as the tipping point in re-balancing the socio-economic scale in developing economies.

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We can only move forward; that's why we are incessantly improving and preparing for change.

We have quarterly strategic meetings with clients to ensure continuous improvement in their operations. We also continually focus on skills improvement among our agents through capacity building (workforce training) activities.


WHY PARTNER WITH A FAIR TRADE LABOR PROVIDER?

For our clients, there are 4 key benefits to building a partnership with a fair trade call center and labor outsourcing company.

*From a study by research group Dimension Data
**Contact Center Association of the Philippines (CCAP) report


LET'S TALK!

Get in touch and we'll schedule a time for a quick chat about your outsourcing strategy.


FAQs

As a fair trade call center, we govern ourselves with policies shaped by our experiences and our appreciation for the Fair Trade Principles laid out by the World Fair Trade Organization.

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RECENT STORIES

The continuous rise of the BPO industry drives people from different walks of life into city centers. In the Philippines where there are 7,107 islands, this could mean a variety of cultural backgrounds in one office floor. Won't they clash and get in the way of productivity? Is that something that should worry businesses?

The United Nations observes the 21st of May as World Day for Cultural Diversity for Dialogue and Development, believing our cultural differences are "indispensable for poverty reduction and the achievement of sustainable development." It is something to be welcomed and nurtured rather than avoided. Embracing cultural diversity in everyday situations is a driving force for economic growth as well as the key to leading more fulfilled lives.

READ MORE

Some workplace wellness programs focus on helping employees lose weight, quit smoking or manage their stress levels. But, total wellness goes beyond weight loss, physical fitness, and stress reduction strategies. For an employee wellness program to work, these strategies will have to be integrated fully into your company culture. Here are five things that employers like you can do to effectively accomplish that objective.

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While attrition rates may vary by industry sector, on the average call center agents in the Philippines tend to leave their jobs after only a year or so of employment. Some organizations have estimated the median number of months falling between 13 and 18 months.

The younger ones -- those who are unmarried and who still don't have dependents -- may leave at an earlier time, such as after only six months of working at the company. Most of them transfer to other outsourcing companies because of promises of higher pay, better and wider coverage of benefits, and more social and financial perks than they could get from their previous employer.

No matter the level of performance these employees used to deliver at your company, they still possess valuable work experience and skills that they were able to develop after working for you. Losing that kind of investment to another company is not an easy pill to swallow. Rather than ask experts what are the acceptable rates for employee turnover and attrition for your industry, shouldn't you be asking how you can prevent these from happening, and perhaps reduce the costs of dealing with one's inability to retain employees?

READ MORE


HERE'S WHY YOU GET MORE VALUE FROM QUALIFIED STAFF AT RETHINK STAFFING.

A higher income leads to better health and self-improvement. And so, your outsourced staff are happier, more productive, and likely to stay with you.


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CHECK SAVINGS
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LET'S CHAT!

If you're interested in making a significant impact on your business and the world with fair trade outsourcing, then get in touch with us now.