• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     

WE ARE A FAIR TRADE CALL CENTER

AND LABOR OUTSOURCING COMPANY

When agents are safe at work, feel valued, and can advance in their careers,
 
they produce superior results.







On January 26, 2018
Rethink Staffing forged a divergent path to become
a Fair Trade Call Center

WATCH THE FILM




WHAT WE CAN DO FOR YOU

Inbound and outbound calling, high-performing data entry teams, and execution all types of unqiue business process workflows within your business

financial services
ecommerce services
recruitment support
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desktop and light serv supp
logistics support
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custom teams

CHOOSE THE RIGHT STAFFING SOLUTION FOR YOU


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FLEXIBLE STAFFING


Does your company need workers to man the phones and answer emails in the wee hours of the morning? Are your customers located in a different time zone? Rethink Staffing can arrange a flexible staffing schedule for you. Partner with us and you'll reap the following benefits.

  • Competent seasonal staff to work as extensions of or substitutes to your regular staff.
  • Better workload optimization and work pacing for optimal job performance.
  • Continuity of business operations from day to night and throughout the weekend.
  • Improved productivity and efficiency through division of work.
  • Savings of up to 40% on your payroll and other operational expenses.
  • Recruitment and training costs are externalized.


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SEASONAL STAFFING


The demands of a job can change from season to season. If you're not prepared, you'd be serving more customers than your staff could handle on their own. Isn't it time to find a more practical solution to your staffing problem? Outsource your business process during peak periods and you'll reap the following benefits.

  • Competent seasonal staff to work as extensions of or substitutes to your regular staff.
  • Better workload optimization and scheduling during peak periods.
  • Continuity of business operations from day to night and throughout the weekend.
  • Improved productivity and efficiency through division of work.
  • Savings of up to 40% on your payroll and other operational expenses.
  • Recruitment and training costs are externalized.


WHAT OUR CLIENTS HAVE TO SAY


LET'S TALK!

Get in touch and we'll schedule a time for a quick chat about your outsourcing strategy.


HOW IT WORKS


Every engagement starts with a simple step-by-step process that will have you up and running at the soonest time possible. Whether you need a small, targeted task force or a large, flexible team, we are committed to helping you find and manage the human resources with the qualifications to help you succeed.

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OUR CORE BELIEFS PRODUCE A HIGH-PERFORMING LABOR SYSTEM

Focusing on employee welfare produces superior results.

When we shine the spotlight on our employees' social and economic welfare, and their happiness and safety at work, they can achieve almost anything, no matter where they live.

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Employing global labor is a strategic business advantage.

A fair trade call center delivers iron-clad business continuity in labor and management, and increased productivity per labor hour cost compared to other BPOs.

Global labor trade flows are forces for economic and social good.

When lower cost work at home is moved overseas, it serves as the tipping point in re-balancing the socio-economic scale in developing economies.

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We can only move forward; that's why we are incessantly improving and preparing for change.

We have quarterly strategic meetings with clients to ensure continuous improvement in their operations. We also continually focus on skills improvement among our agents through capacity building (workforce training) activities.


WHY PARTNER WITH A FAIR TRADE LABOR PROVIDER?

For our clients, there are 4 key benefits to building a partnership with a fair trade call center and labor outsourcing company.

*From a study by research group Dimension Data
**Contact Center Association of the Philippines (CCAP) report


LET'S TALK!

Get in touch and we'll schedule a time for a quick chat about your outsourcing strategy.


FAQs

As a fair trade call center, we govern ourselves with policies shaped by our experiences and our appreciation for the Fair Trade Principles laid out by the World Fair Trade Organization.

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RECENT STORIES

At the heart of a fair trade call center’s philosophy is the fact that agent happiness leads to efficiency and productivity. While the majority of the corporate world is at a win-lose setup, fair trade entrepreneurship courageously pushes forward a win-win solution that has been proven to work.

But having encountered difficult employees in the past understandably makes this sound too idealistic and simplistic. Unlike the majority of profit-driven BPO companies, a fair trade call center deals with their misbehaving employees through egalitarian means based on fair trade outsourcing principles.

READ MORE

One of the things that employees hate more than a bad boss is a bad performance review from their bad boss. This yearly ritual takes a lot of manpower and precious work hours to complete. And, the results may not even be that rewarding for both the employee and the company.

READ MORE

While attrition rates may vary by industry sector, on the average call center agents in the Philippines tend to leave their jobs after only a year or so of employment. Some organizations have estimated the median number of months falling between 13 and 18 months.

READ MORE


HERE'S WHY YOU GET MORE VALUE FROM QUALIFIED STAFF AT RETHINK STAFFING.

A higher income leads to better health and self-improvement. And so, your outsourced staff are happier, more productive, and likely to stay with you.


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LET'S CHAT!

If you're interested in making a significant impact on your business and the world with fair trade outsourcing, then get in touch with us now.