• CALL CENTER & CUSTOMER SERVICE

    CALL CENTER & CUSTOMER SERVICE

     
  • OUTSOURCED DATA ENTRY & DATA CLEANSING

    OUTSOURCED DATA ENTRY & DATA CLEANSING

     
  • TECHNICAL PRODUCT SUPPORT

    TECHNICAL PRODUCT SUPPORT

     
  • DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

    DESKTOP AND LIGHT SERVER SUPPORT (LEVEL 1 & 2)

     
  • GENERAL PRODUCT SUPPORT

    GENERAL PRODUCT SUPPORT

     

WE ARE A FAIR TRADE CALL CENTER

AND LABOR OUTSOURCING COMPANY

When agents are safe at work, feel valued, and can advance in their careers,
 
they produce superior results.


WHAT WE CAN DO FOR YOU

Inbound and outbound calling, high-performing data entry teams, and execution all types of unqiue business process workflows within your business

financial services
ecommerce services
recruitment support
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desktop and light serv supp
logistics support
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custom teams

CHOOSE THE RIGHT STAFFING SOLUTION FOR YOU

FLEXIBLE STAFFING


Does your company need workers to man the phones and answer emails in the wee hours of the morning? Are your customers located in a different time zone? Rethink Staffing can arrange a flexible staffing schedule for you. Partner with us and you'll reap the following benefits.

  • Competent seasonal staff to work as extensions of or substitutes to your regular staff.
  • Better workload optimization and work pacing for optimal job performance.
  • Continuity of business operations from day to night and throughout the weekend.
  • Improved productivity and efficiency through division of work.
  • Savings of up to 40% on your payroll and other operational expenses.
  • Recruitment and training costs are externalized.

SEASONAL STAFFING


The demands of a job can change from season to season. If you're not prepared, you'd be serving more customers than your staff could handle on their own. Isn't it time to find a more practical solution to your staffing problem? Outsource your business process during peak periods and you'll reap the following benefits.

  • Competent seasonal staff to work as extensions of or substitutes to your regular staff.
  • Better workload optimization and scheduling during peak periods.
  • Continuity of business operations from day to night and throughout the weekend.
  • Improved productivity and efficiency through division of work.
  • Savings of up to 40% on your payroll and other operational expenses.
  • Recruitment and training costs are externalized.


WHAT OUR CLIENTS HAVE TO SAY


LET'S TALK!

Get in touch and we'll schedule a time for a quick chat about your outsourcing strategy.


HOW IT WORKS


Every engagement starts with a simple step-by-step process that will have you up and running at the soonest time possible. Whether you need a small, targeted task force or a large, flexible team, we are committed to helping you find and manage the human resources with the qualifications to help you succeed.

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OUR CORE BELIEFS PRODUCE A HIGH-PERFORMING LABOR SYSTEM

Focusing on employee welfare produces superior results.

When we shine the spotlight on our employees' social and economic welfare, and their happiness and safety at work, they can achieve almost anything, no matter where they live.

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Employing global labor is a strategic business advantage.

A fair trade call center delivers iron-clad business continuity in labor and management, and increased productivity per labor hour cost compared to other BPOs.

Global labor trade flows are forces for economic and social good.

When lower cost work at home is moved overseas, it serves as the tipping point in re-balancing the socio-economic scale in developing economies.

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We can only move forward; that's why we are incessantly improving and preparing for change.

We have quarterly strategic meetings with clients to ensure continuous improvement in their operations. We also continually focus on skills improvement among our agents through capacity building (workforce training) activities.


WHY PARTNER WITH A FAIR TRADE LABOR PROVIDER?

For our clients, there are 4 key benefits to building a partnership with a fair trade call center and labor outsourcing company.

*From a study by research group Dimension Data
**Contact Center Association of the Philippines (CCAP) report


LET'S TALK!

Get in touch and we'll schedule a time for a quick chat about your outsourcing strategy.


FAQs

As a fair trade call center, we govern ourselves with policies shaped by our experiences and our appreciation for the Fair Trade Principles laid out by the World Fair Trade Organization.

    LEARN MORE    
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RECENT STORIES

A UK study found that finance workers are among the most stress in the world. According to respondents, stress levels will continue to rise in the banking and finance sector because of increased workloads, growing business expectations, and a lack of staff.

But this doesn't have to remain the status quo for long.

All these factors can be reduced through financial services outsourcing whereby a team of trained finance workers in a remote location can serve as an extension of regular staff. The outsourced team can work side-by-side with regular employees to ease the burden of a demanding job from their weary shoulders. At the same time, outsourcing can help you meet some business goals that include widening profit margins and improving productivity.

If you're thinking about outsourcing fintech support work to a service provider, you're not the only one. To help you decide which service provider to partner with, here are a few tips to consider.

READ MORE

You know you wanted someone with smarts or at least someone who's willing to learn how to do the job right. You know you want someone with experience because not everything can be taught in the classroom.

But, the thing is... you don't have enough know-how or experience in hiring people. If you're a small business owner, your manager does that for you. If you're a top executive in a mid-sized company, someone from human resources does that for you. And, the recruitment process can be expensive, depending on where you are.

If you're thinking about outsourcing your hiring process, you're not the only one. But, what kind of tasks do you outsource and which ones do you set aside for your regular staff? Here are three types of work you can assign to your recruitment process outsourcing team.

READ MORE

Strategic outsourcing elevates the old transactional relationship of outsourcing to a collaborative partnership. This kind of business relationship focuses on innovation, continuous improvement, and long-term goals rather than short-term objectives.

READ MORE


HERE'S WHY YOU GET MORE VALUE FROM QUALIFIED STAFF AT RETHINK STAFFING.

A higher income leads to better health and self-improvement. And so, your outsourced staff are happier, more productive, and likely to stay with you.


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LET'S CHAT!

If you're interested in making a significant impact on your business and the world with fair trade outsourcing, then get in touch with us now.